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Sammy @sammy_ynwa
, 10 tweets, 5 min read Read on Twitter
Dear @bobcollymore , I am a Safaricom customer with Tel No. 07213***73.
I am a victim of a scam that happened to me yesterday. I got a call and I quickly realised that this is one of the cons and I disconnected the call without sharing any information.
Thread...
After the call, I got an SMS from Safaricom informing me that they have received my sim swap request. Since I was not aware of any sim swap, I contacted @SafaricomPLC via Twitter and they assured me that my line was safe.
I then got several SMSs from Safaricom confirming what my PUK number is. I had not sent any requests to know my PUK. Happening concurrently, my line was topped up with Ksh 5. I informed Safaricom of this, but they were confident that my line was safe.
In the evening at 7:25pm, I got another SMS telling me my number is being swapped. I immediately contacted @Safaricom_Care . As I was engaging them on Twitter, my line went dead. I called them immediately to have the line blocked which they did.
I was completely baffled and scared.

I know that a SIM swap cannot be done without:
- Myself being present at a Safaricom shop or an authorized agent,
- Without my ID card,
- Without my PIN,
- Without knowledge of my transactions details e.g last numbers called, last top up etc
I have also registered my Voice with Safaricom.
So how was my line swapped despite me having alerted Safaricom that a fraudulent swap was imminent?
How helpless is Safaricom that even with information that a fraud is about to happen, they cannot prevent it?
Are Safaricom Customers aware that fraudster can now conduct a SIM swap without having any personal details about the customers?
Are our funds secure anymore?
Is Safaricom as a company aware that fraudsters have this ability?
The matter was logged under ticket number 1-15DOCTI0. And they say they will give feedback by 22/7/2018 07:53:31 PM. This means 1 week without before I know my fate with Safaricom. 😩
Can you help fast track this?
I'm now receiving uncoordinated calls from @SafaricomPLC
Steve from Customer Operations
Francis from Customer Retention
Joyce from Risk
Problem is they don't know that the other is already engaging me. @bobcollymore see my problems. 😡
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