Tatiana Estévez Profile picture
Sep 30, 2016 4 tweets 2 min read Read on X
@SurveyMonkey I really like your product, but your customer service is not great and a really frustrating process. So far yielding nothing.
@SurveyMonkey If I explain that an option I have selected didn't work, why send me to page that says select that option?

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More from @Tatiana_Estevez

Sep 24, 2020
The internet sucks for women. It’s not just obvious harassment and hate. It’s also the hostile, subtle, passive-aggressive misogynistic conversation tactics used by men — mansplaining, microaggressions, sealioning, gaslighting, endless replying etc. /1
A small group of men on the internet silence and drive out women from participating in open spaces. It’s hard to say whether misogyny or disinformation is the biggest problem with online conversation, but both are a crisis. /2
So with that said, I want to explain a bit how @telepath thinks about kindness, online misogyny, and community moderation. /3
Read 10 tweets
Jul 3, 2020
In light of recent issues on Clubhouse & harassment targeted at @taylorlorenz, I want to share some thoughts re how difficult it will be for CH to set up an effective moderation system -- in particular, how difficult it will be to protect women & other marginalized groups. /1
My comments here aren't limited to Clubhouse. Any decentralized social audio product will face significant moderation challenges. /2
For context, I helped lead moderation & community at Quora from 2011-19. Quora has one of the best user-generated content moderation systems. (Thanks @adamdangelo & @ccheever!) I helped draft many of Quora’s policies and enforce them in high-profile situations & edge cases. /3
Read 15 tweets
Jan 20, 2020
@AmazonUK I'm so sick of you leaving stuff with neighbours but not notifying me that you have done this. This is leading to a lot of friction with already difficult neighbours! I will have to tell them not to accept parcels - is there anyway I can make sure you don't do this?
@AmazonUK @AmazonHelp I've looked on the order and you haven't even given the complete address where you delivered. I now have to ring the doorbell of several flats - the inhabitant of one of the flats is violent!
Read 5 tweets
Sep 13, 2019
@lastminute_com I call 1 number and can only get recorded responses, I call another number, I'm told I'm being charged for that call 13p/min - only to be given exactly the same information as the 1st number. How do I get some help with my query?
@lastminute_com I need to check-in on the @TUIUK website, but neither the reservation no. nor the PRN no. works.

I've tried all the numbers on my invoice as well, but nothing works. I can't buy luggage on your site for Tui either.
@lastminute_com @TUIUK @TUIUK can you help me with this issue?
Read 5 tweets
Jun 21, 2017
@Tesco My delivery was supposed to be here between 1-2pm. It is 2.40 and still not here and I haven't received a text either.
@Tesco Online chat not working either.
@Tesco I can't keep waiting either.
Read 4 tweets
Oct 31, 2016
@myhermes @johnlewisretail I'm trying to return a parcel I do everything and I'm sent an email that says labels attached. But no labels :(
@myhermes @johnlewisretail No way to contact you - I try the online chat and I'm give a link to contact you that doesn't work & no more help
@myhermes @johnlewisretail No way to contact anyone at all?
Read 8 tweets

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