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Founder & CEO building SaaS for 20+ yrs. Sharing what endures in business, growth & people. Built Crazy Egg (2005), KISSmetrics (2008) & Nira (2020). DMs open.

Aug 13, 2019, 74 tweets

Today, along with The Remote Work Report we’re launching something really useful and much needed.

It’s a companion site that has 180 remote work tips we got from people.

Here’s a breakdown of the categories with some of the best tips in each one...

producthunt.com/posts/the-remo…

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely 🗣️ Communication tips for remote work

Being able to communicate verbally and through documents effectively as a remote team.

We learned that communication is the #1 challenge of remote work.

Here are ways to solve it.

usefyi.com/remote-work-ti…

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely ✍️ Write stuff down

That’s the simplest explanation of how @marieprokopets and I get work done with the @usefyi team.

It’s common for our team of a dozen people to end up with a dozen new documents in one day.

Usually, at least half of them are created by @marieprokopets 🤯

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel "Adopt a write it down culture (Amazon narrative style). It enables everyone to contribute across time zones and languages. It also has an added benefit of ensuring that the loudest voice in the room doesn’t always carry meetings." @CoolAssPuppy usefyi.com/remote-work-ti…

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho “Slack should not be considered synchronous, and in moments of conflict should not be used. Defaulting to a higher fidelity environment is crucial. Get on the phone or video if possible.” @mg usefyi.com/remote-work-ti…

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder “Since tone is mostly lost when reading Slack conversations... and you may not have met a fellow team member in person yet... we ask everyone to always assume best intentions... Usually, the tone is just accidentally misinterpreted.” @CesarKuriyama usefyi.com/remote-work-ti…

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder @CesarKuriyama In order to be productive working on a remote team, I do the following:

Schedule meetings early in the day

Change up where I work from within my house and outside of my house

Pay attention to my energy for work and switch things up or take a break if I’m feeling low energy

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder @CesarKuriyama “Splitting the day in deep and shallow work. I usually spend my mornings doing deep work, and I spend the rest of the day doing shallow work.” @amix3k

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder @CesarKuriyama @amix3k “Change it up all the time. New locations. New chairs. New routines. Don’t get stuck in the same old thing all the time.” @coreyhainesco

“Pay attention to your habits and design your day around your peak productivity.” @sarahddaily

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder @CesarKuriyama @amix3k @coreyhainesco @sarahddaily When working remotely, the space you work from matters a lot.

For years I’ve been working from a bean bag most of the time. It makes me happy and is super comfortable.

I also often take calls in my car while in between in-person meetings. It’s like my second home to work from.

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder @CesarKuriyama @amix3k @coreyhainesco @sarahddaily “Create an environment in your remote office that makes you smile each time you step in.” @chrismore

“A space different than 'home' even if you work from home. Gotta be able to turn it off.” @timheuer

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder @CesarKuriyama @amix3k @coreyhainesco @sarahddaily @chrismore @timheuer “Leave the house and work in a public place like a coffee shop, at least a few hours per day. It is very easy to get into the mind space of home when you are there, which includes both positive and negative emotions.” @WhoIsJennaC

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder @CesarKuriyama @amix3k @coreyhainesco @sarahddaily @chrismore @timheuer @WhoIsJennaC @tomwhtley I’m not a huge fan of meetings.

So much time and money can easily be wasted on useless meetings.

Beyond weekly standup meetings, I prefer meetings where decisions get made. Meetings that have agendas and end with action items and clear next steps.

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder @CesarKuriyama @amix3k @coreyhainesco @sarahddaily @chrismore @timheuer @WhoIsJennaC @tomwhtley @gdcaplan "Make sure all meetings have a clear agenda and ownership is clearly identified before and at the conclusion on each meeting. There is no drive by hallway talk when working remotely, so optimizing communication is a must." @caseya

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder @CesarKuriyama @amix3k @coreyhainesco @sarahddaily @chrismore @timheuer @WhoIsJennaC @tomwhtley @gdcaplan @CaseyA @wrike 😎 Social tips for working remotely

Getting time to socialize even though you don’t work in an office.

Working remotely can get lonely.

No impromptu hallway conversations. No lunches with your team. Just you, your pajamas, your pet, and work.

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder @CesarKuriyama @amix3k @coreyhainesco @sarahddaily @chrismore @timheuer @WhoIsJennaC @tomwhtley @gdcaplan @CaseyA @wrike Remote work can be lonely, especially if you’re new to it.

This phenomena is one of the first things I tell people about who are switching to remote work from working in an office previously.

Here are tips to help you deal with the loneliness of remote work.

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder @CesarKuriyama @amix3k @coreyhainesco @sarahddaily @chrismore @timheuer @WhoIsJennaC @tomwhtley @gdcaplan @CaseyA @wrike @supernovia @tigerose @vivianmchen @TriDork85 “Join and participate in both online and offline communities related to your industry. (And don’t just network, make friends.) Host co-working events at your home. Place a dog bed or cat tree (or both!) in your office.” @NikkiElizDemere

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder @CesarKuriyama @amix3k @coreyhainesco @sarahddaily @chrismore @timheuer @WhoIsJennaC @tomwhtley @gdcaplan @CaseyA @wrike @supernovia @tigerose @vivianmchen @TriDork85 @NikkiElizDemere Accountability takes extra effort on a remote team.

You need a system of accountability.

Without this system, people won’t know what the company and you as a manager expect from them.

Start by having clearly written roles and responsibilities for each person on your team.

@AngelList @automattic @close @Code_HQ @dribbble @gitlab @goabstract @InVisionApp @MiroHQ @NerdWallet @ProductHunt @toptal @unsplash @Upwork @villageglobal @weworkremotely @MarieProkopets @usefyi @skasriel @CoolAssPuppy @mikaelcho @mg @AlexOsterwalder @CesarKuriyama @amix3k @coreyhainesco @sarahddaily @chrismore @timheuer @WhoIsJennaC @tomwhtley @gdcaplan @CaseyA @wrike @supernovia @tigerose @vivianmchen @TriDork85 @NikkiElizDemere @genideva @rrhoover @Harris_Bryan @fernandezdavid7 After working remotely for 16 years, I’m convinced that we can make strong, meaningful connections with each other in any work environment.

I currently work with people who I've never met in-person and it's been years.

The Internet makes this possible.

Having remote meetings while walking.
Sitting in nature during a meeting.
Fasting during the day.

Three things I do to help improve physical and emotional health while working remotely.

“Get outside every day, ensure a steady workout routine.” @claire_atkin

@claire_atkin “Have a daily routine you stick to. Build rituals. Workout. Enjoy flexibility.” @lucasartoni

@claire_atkin @lucasartoni “Take care of yourself. Drink lots of water. Take regular breaks. Actually take a lunch break. If you aren’t feeling well, get away from the computer. Have a fully blocked off “untouchable day” every week.” @NikkiElizDemere

@claire_atkin @lucasartoni @NikkiElizDemere 👀 Visibility tips for working remotely

Being seen even when no one actually sees you in an office.

usefyi.com/remote-work-ti…

@claire_atkin @lucasartoni @NikkiElizDemere Being able to “show your work” on a remote team is key.

In an office, people can see that you at your desk working or in a conference room having a meeting.

In a distributed workplace, you show your work.

Usually with documents, but I’m clearly biased because of @usefyi 🤓

@claire_atkin @lucasartoni @NikkiElizDemere @usefyi “Stay in constant communication with your team and your manager about what you are working on.” @TheCodeTraveler

@claire_atkin @lucasartoni @NikkiElizDemere @usefyi @TheCodeTraveler “Be proactive about your work and communication. It's too easy for people in an office to think ‘out of sight, out of mind.’ Prevent that out of the gate by setting up remote coffees, creating clear meeting agendas, being visible in Slack, etc.” @alexa

@claire_atkin @lucasartoni @NikkiElizDemere @usefyi @TheCodeTraveler @Alexa “Although you have a job definition and goals, you do not have the luxury of working in an office and getting a 'feel' for if you are achieving the right objectives. Be sure to check in with your manager...” @tiffanyheimpel

@claire_atkin @lucasartoni @NikkiElizDemere @usefyi @TheCodeTraveler @Alexa @TiffanyHeimpel 🤑 Getting investment for distributed teams

Here’s what investors have to say about remote teams.

usefyi.com/remote-work-ti…

@claire_atkin @lucasartoni @NikkiElizDemere @usefyi @TheCodeTraveler @Alexa @TiffanyHeimpel Remote/distributed companies are not the norm, yet.

It’s unclear what the investment community at large thinks about these type of companies.

Are these teams going to be able to raise money?

A few that have raised money include @automattic @buffer @gitlab @invisionapp @zapier

@claire_atkin @lucasartoni @NikkiElizDemere @usefyi @TheCodeTraveler @Alexa @TiffanyHeimpel @automattic @buffer @gitlab @InVisionApp @zapier “We are starting to see an explosion of tools and techniques to manage the growing prevalence of distributed teams. Slack is but one example. Expect to see more, as the idea of work starts to escape the industrial construct of 9-to-5.” @om

@claire_atkin @lucasartoni @NikkiElizDemere @usefyi @TheCodeTraveler @Alexa @TiffanyHeimpel @automattic @buffer @gitlab @InVisionApp @zapier @om “There has been a large increase of companies that we see and have invested in that are either going through the transition or are putting hiring plans into place to make their teams distributed. This is happening for a variety of reasons including cost...” @arjunsethi

@claire_atkin @lucasartoni @NikkiElizDemere @usefyi @TheCodeTraveler @Alexa @TiffanyHeimpel @automattic @buffer @gitlab @InVisionApp @zapier @om @arjunsethi “The foundational work required to build a distributed team can be daunting, but once these systems and processes are implemented you can move faster than traditional startups.” @briannekimmel

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