Thread by @STATter911

(1) Do you know what's missing in @SafeDC's statement on Cleo Subido telling DC 911's staff to show up for work, ready to work & follow orders? Let me help you. Zero support for Subido or her efforts to right the ship. Read on. You'll see this likely wasn't an oversight. (more)

(2) I gave @SafeDC a second opportunity to voice support for Cleo Subido's efforts to deal with @OUC_DC's systemic problems. I asked for info on 7 items. The Subido support inquiry was my first question & the only one not answered. It sure makes you wonder. (more)

(3) Compare this to @MayorBowser's unwavering support for @OUC_DC's previous director whenever reporters dared to ask about the many DC 911 problems. Remember, Karima Holmes was in charge for 5 years, allowing the problems to fester that Cleo Subido is now trying to fix. (more)

(4) Does @SafeDC's lack of public support tell @OUC_DC staff that maybe they don't have to pay attention to Subido's blunt email describing toxic workplace issues where some workers do as they please? Remember -- Subido's name has not been forwarded to the @councilofdc. (more)

(5) Responding to my email, @SafeDC did elaborate a bit more on questions I had about the other things missing in the original statement. What follows are excerpts from Subido's email followed by Deputy Mayor Chris Geldart's responses to my questions. (more)

(6) Subido wrote leave policies left only half the staff available at any one time & @OUC_DC isn't meeting minimum staffing. @SafeDC elaborated, but still won't say how often DC 911 didn't meet minimum staffing -- something that has direct impact on answering 911 calls. (more)

(7) @SafeDC's original statement barely touched Subido's strong message to @OUC_DC staff who aren't following orders, putting in a full day’s work & reporting mistakes. Geldart elaborated on these issues in the follow-up. (more)

(8) With Covid-19 cases rising again, one of the biggest eye openers in Subido's email was that less than 35% of @OUC_DC staff is vaccinated. The lowest of any DC agency. @SafeDC reacted to that in his response. (more)

(9) For once, a 911 professional is in charge who not only knows what needs to be done & how to do it, but is candid & transparent with staff & the public. Yet, in 2 opportunities & when specifically asked @SafeDC doesn't voice support. Puzzling. (more)

(10) What's more puzzling is that there is strong support for Subido in the command staff of @OUC_DC's biggest clients--@dcfireems & @DCPoliceDept. Why? Because for the first time they have a real partner who's candid & looking for solutions to longstanding problems. (more)

(11) In the meantime, there's still plenty of chaos & confusion coming from DC 911. Monday night they dispatched @dcfireems to a fire at a building where they already had units on the scene handling alarm bells. A regular @OUC_DC occurrence. (more)

(12) On Sunday night, @OUC_DC sent three different ambulances to the very same call. It was near Florida & R NW. An intersection that there are two of in DC (yes, both are in Northwest). @OUC_DC keeps making that mistake -- over & over again. (more)

(13) @OUC_DC dispatchers are still abandoning emergency radio channels, failing to answer them for minutes at a time. I've documented this 17 times on @dcfireems radio channels alone & I'm sure those aren't all of them. (more)

(14) None of these 911 failures will go away without first handling the basic workplace issues outlined in Cleo Subido's email. It all has to start with people showing up for work, willing to work & following the rules. (more)

(15) I'll start to wind down this thread with @MayorBowser's comments on the departure of Karima Holmes after 5 years of helping facilitate this 911 crisis. Compare what you hear from Mayor Bowser to Subido's letter & ask why is no one speaking up this way for Cleo Subido. (more)

(16) Please read & RT this thread. Lots to still worry about at @OUC_DC. It impacts the safety of all. #FIXDC911 @ANC1A @ANC1B @anc1c @ANC2A @ANC2B @ANC2E_DC @ANC3B @anc34g @ANC4D @ANC5A @ANC5C @ANC5D @ANC6A @ANC6D @ANC6E @ANC7B @ANC7C @ANc7d @ANC7E @ANC7F @ANC8C @ChmnMendelson