"Overall, your Council’s complaint handling and responses to this office have fallen below the standards we expect. The concerns I have are indicative of corporate, systemic issues and I ask that you urgently consider your Council’s approach to all aspects of its complaint
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handling, prioritising good standards of administrative practice, and seeking to improve the process and outcomes for people who complain to you"
From the Local Government & Social Care Ombudsman annual letter to Tower Hamlets Council
democracy.towerhamlets.gov.uk/documents/s195…
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Letter was sent 21st July but only sent to Audit C'tee this week
Full analysis including of individual cases is here
lgo.org.uk/your-councils-…
I know that the Council is under-performing & failing in a number of areas
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and that the scrutiny committees are not really working to stop this (in part the fault of Councillors on those Committees) but as an opposition Cllr of course I would say this but here is some evidence to back it up
Note in the pics how TH underperforms compare to our peers
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