Uh oh. Received a schedule change for a flight tomorrow. 5 hours late. With #AirAsia. Let's see if we can reach them to get clarification, as the flight is still listed at the original departure time everywhere in their system.
@airasia_indo @AVA_airasia @airasia I booked my ticket through an agent, but they can't see the change as well. Your AVA doesn't allow me to do anything really, except for being pointed back to my agent, that doesn't see any change.
This email is the one mentioned in the SMS
@airasia_indo @AVA_airasia Following those steps leads to the following final answer without any option to contact a real person.
@airasia_indo @AVA_airasia
- Flight IS changed, you informed me.
- 5 hours is significant
- I didn't do anything, I can't reach a human being
- Flight is tomorrow.
@airasia_indo @AVA_airasia I guess I'll have to stick with a midnight arrival at my hotel as replacement with another airline is significantly more expensive, and getting a refund from AirAsia is always a hassle as well.
Guess I'll have to document this flight after all tomorrow. Didn't have plans for that as it's just another AirAsia flight, but hey.. who knows. 😂
@threadreaderapp unroll please
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