Profile picture
Dr Busingye Kabumba @bkabumba
, 13 tweets, 13 min read Read on Twitter
Update: I was finally able to get through to the ‘wrong recipient’ at 10.01 today. Immediately informed @mtnug and the erroneous mobile money transaction was finally reversed at 10.18 #MTNMweddeko @UCC_Official
I am ‘glad’ to have this money back. I had actually already found a way to send the sum to the lady in Bukomansimbi who could NOT WAIT for @mtnug’s laborious reversal process. So, I am really conflicted at this point. #MTNMweddeko @UCC_Official
Am I expected to be ‘grateful’ to finally have MY MONEY back? @mtnug After the lengthy and traumatic process it took to get to this point, I am exhausted and annoyed. #MTNMweddeko @UCC_Official
I am also unable to be ‘happy’ at recovering my money given the multiple testimonies of abuse and neglected by @mtnug from various Ugandans since I shared my own experience yesterday. #MTNMweddeko @UCC_Official
I am under no illusions regarding the circumstances under which I appear to be one of the ‘lucky’ Ugandans to recover money erroneously sent via @mtnug mobile money!I know I enjoy a degree of privilege,and that the real ‘muntu wa wansi’ would not be as ‘lucky’ @mtnug #MTNMweddeko
With this painful knowledge, I cannot be ‘happy’ at this modest result. I am now severely burdened by the knowledge, from the various testimonies shared here, that my experience with @mtnug is not a unique one. @UCC_Official #MTNMweddeko
What happens to all those Ugandans without Twitter accounts (such as the young lady in Bukomansimbi for whom the funds were intended)? Or with not enough Twitter followers? Or without a legal background? @mtnug @MTNza @UCC_Official #MTNMweddeko #StopCorporateAbuse
What happens to: 1) the 14 year old boy who sent money for a vet for his puppy; 2) the lady who sent money for her sister’s treatment; 3) the father who was asked for ‘kitu kidogo’ before reversal; 4) the money sent for school fees and countless other testimonies here? @mtnug
I only wanted my transaction reversed. That has been done. However, given all the testimonies that have come in, I cannot, in good conscience, accept this as a satisfactory result. The problem is clearly a systemic one, and must be addressed as such @mtnug @MTNza #MTNMweddeko
At the very least, @mtnug should acknowledge that their current ‘policy’/‘guidelines’ regarding reversal of erroneous money transfers are unfair and illogical, and should commit to an expeditious review and amendment of the same. @MTNza @UCC_Official @BankofUganda #MTNMweddeko
This is something we should all be concerned about, and I call upon all Ugandans of goodwill to join hands in calling upon @mtnug to urgently review and amend its practices in this regard. @MTNza @UCC_Official @BankofUganda @ISERUganda @chapter4uganda @ug_lawsociety #MTNMweddeko
~ I am happy to have a constructive dialogue with you, aimed at generating a more constructive/rational policy framework for handling erroneous mobile money transfers @Morhonnie My door is open, in this regard, until Friday 1st June 2018. @MTNza @UCC_Official #MTNMweddeko
After that date, I will have no option but to explore legal means for more systemic redress, using (some of) the law I have now spent close to two decades studying. @mtnug @MTNza @UCC_Official @ISERUganda @ug_lawsociety @chapter4uganda #StopCorporateAbuse
Missing some Tweet in this thread?
You can try to force a refresh.

Like this thread? Get email updates or save it to PDF!

Subscribe to Dr Busingye Kabumba
Profile picture

Get real-time email alerts when new unrolls are available from this author!

This content may be removed anytime!

Twitter may remove this content at anytime, convert is as a PDF, save and print for later use!

Did Thread Reader help you today?

Support us! We are indie developers!


This site is made by just two indie developers on a laptop doing marketing, support and development! Read more about the story.

Become a Premium Member and get exclusive features!

Premium member ($30.00/year)

Too expensive? Make a small donation by buying us coffee ($5) or help with server cost ($10)

Donate via Paypal Become our Patreon

Thank you for your support!

Did Thread Reader help you today?

Support us! We are indie developers!


This site is made by just two indie developers on a laptop doing marketing, support and development! Read more about the story.

Become a Premium Member and get exclusive features!

Premium member ($30.00/year)

Too expensive? Make a small donation by buying us coffee ($5) or help with server cost ($10)

Donate via Paypal Become our Patreon

Thank you for your support!