"the more quantitative social indicators are used, the more subject to corruption pressure and distort the processes it's intended to monitor."
example: teaching to the test. #WSC2018Conf
She got back answers about shipping, autonomy, and making money from many people [ed: hi, I'm on the slides!] #WSC2018Conf
Women respondees to her unscientific anecdotal survey were more likely to talk about supporting others. #WSC2018Conf
We need to talk about what they're trying to accomplish. Do they want to reach more people? make more money?
See the research from Moment that engagement isn't the thing that makes people happy. It's *inversely* correlated. #WSC2018Conf
So how do we serve users? What do we make possible, and what do we make easier? Unless you're building "digital crack", user success is product success is team success. #WSC2018Conf
The fastest way to a mediocre team is to define process around mediocrity, and the slow way of it is to encourage selfishness. #WSC2018Conf
People leave when they don't grow and learn. #WSC2018Conf
But now aspirational content rather than making us sad. A hierarchy of kindness: be kind to ourselves first, kind to our teammates, and then kind to our users. #WSC2018Conf
A "fair" process can produce sociopaths. #WSC2018Conf