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zeynep tufekci @zeynep
, 9 tweets, 3 min read Read on Twitter
Phone call from unrecognized number:
X: "Hi, we are CREDIT CARD COMPANY X FRAUD DEPARTMENT. We'd like you to verify some information."
ME: "Are you kidding me? You're training your customers to fall for scams?!? Nobody should give out info in response to random call."
X: "Oh."
There was also the time DCCC was providing security advice to campaigns... by sending them attachments. 🙄washingtonpost.com/outlook/2018/0…
I also like those "click here to enroll in XYZ" emails from credit cards. Training customers to fall for phishing.
It's mind-boggling the stupid things consumer finance companies will do like this, in spite of the fact that at least in the United States, they usually end up having to cover and/or pay for fraud.
Ah, yes, unquestioningly run all the .exe files sent to you by your "CISO"! (Is this like the corporate version of trust-building exercises? Fall backwards into arms of your colleagues or something?)
Also, kudos to @Chase for labeling the verification codes as “OTP” without any other explanation on the text messages sent probably to millions of customers, all of whom are no doubt fully-versed in infosec acronyms! Here’s your OTP random bank customer. All legit.
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