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William J. Luther @WilliamJLuther
, 36 tweets, 17 min read Read on Twitter
I was a bit annoyed when the tech from @Xfinity called, two minutes before the scheduled window ended, to tell me they were running late. (I worked from home this AM to let them in and planned to go to the office after they finished... But nope.) @comcastcares
I get it. It happens. A job took a little longer than you thought. You're finishing up. You're 30 miles away. I'll see you when you get here. Thanks for calling. @comcastcares
But then they never came. I waited. And waited. And waited some more. No tech. No call. Nothing. @comcastcares
So I just sat here all day. Waiting. Thinking about whether I could bill them for my time. I mean, they gave me a window. I was here. They weren't. Then they told me they were coming. And they didn't come. Surely they recognize that I have other things to do today. @comcastcares
I keep telling myself:
@Xfinity is going to be great. I just have to ... @comcastcares
But I am sure @comcastcares is going to take this in stride.
UPDATE: @comcastcares followed up last night about my @Xfinity install. Rescheduled the appointment for today. "Is that the fiber installation appointment from today or the Internet hookup appointment that was rescheduled last week?," I asked.
“Because the fiber has to be installed before they can hookup the internet,” I explained. “And I don’t want to sit around only to find that the Internet guy comes and the fiber guy doesn’t.” @comcastcares
“The only appointment I am seeing is for a fiber install,” @comcastcares replied. You see where this is going…
So the guy shows up today to hook up the internet. Realizes the fiber hasn’t been installed. Reschedules. @comcastcares
It’s as if they didn’t understand me. How could I have been anymore clear? @comcastcares
Honestly, it would be funny if it weren’t for the fact that I have stayed home from work two days in a row and am now going to have to wait until NEXT THURSDAY to get the fiber installed. @comcastcares
So I guess I’ll just be here waiting. @comcastcares
I can only imagine how @comcastcares will respond.
UPDATE: Someone at @comcastcares rescheduled the fiber install for Monday. That's great, right?
Wrong. As I told them earlier today, I am unavailable on Monday. And, since they rescheduled without confirming and I can only see the internet hookup appointment on my account profile, it's back to customer support...
UPDATE: Fiber installation guy finally showed up. 20 mins late. But, hey, I don’t mind waiting. @comcastcares
He calls from downstairs. He can’t find the address, but describes where he’s at. “You’re in the right spot,” I say. “Stay right there. I’ll come let you in.” He doesn’t stay right there. He drives two blocks away. @comcastcares
When he gets upstairs, he realizes he needs a key to the electric/telephone room. “You’ll have to go to the lobby to get the key,” I say. “I’ll take you down.” @comcastcares
“Wait one minute,” he replies. Then takes off walking in the wrong direction. “The lobby is this way,” I say. He keeps walking. @comcastcares
He calls me from downstairs again. “I can’t find the lobby. And now I’m locked out of the building.” Imagine that. @comcastcares
Finally gets upstairs. Unlocks the electric/telephone room. Opens the box. Then drops this one on me: “It is fiber. I’m a coaxial cable guy. I can’t do anything here.” So he leaves. And, once again, I’ve taken a day off work and still don’t have Internet. @comcastcares
On the upside, the internet hook up guy showed up right on time. Of course, he can’t hook up the internet since the fiber hasn’t been installed. For those keeping score at home: thats THREE times this has happened. @comcastcares
Fiber install rescheduled for today, between 10AM and Noon. But... wait for it... no show, no call. I've had plenty of time to think about my life and the decisions I have made, though. So there's that. @comcastcares
I got another "truly sorry" from the @comcastcares team... which, frankly, just pisses me off at this point.
This is your job. You do it every day. You should be pretty good at it by now. And, yet, I am still without internet. @comcastcares
At what point should I just throw in the towel and call @att? @comcastcares
Gotta give credit where credit is due: the @Xfinity internet hook up guys are always on time. Today, I got a push notification from the app and phone call from the tech a few minutes before my appointment window opened. @comcastcares
Of course, they can’t do anything when they arrive since the fiber still hasn’t been installed. And I canceled the appointment this morning to keep them from wasting a trip. But, I have to admit: these guys know how to show up. @comcastcares
UPDATE: Fiber install guys arrived this morning, 20 mins ahead of schedule. Sure, they’ll have to wait 20 mins for the leasing office to open so they can get into the cable room. But they are here! I am cautiously optimistic that my fiber will be installed today. @comcastcares
The fiber has been installed! Well... Kind of. The guy today "dropped the line". Apparently they need to send another guy out to "splice it". I can only assume @comcast has some one-man-per-task rule. @comcastcares
Me: Ok. When will they come to splice it? Because I cannot reschedule the internet hookup until the fiber install job is finished.
Fiber guy: Maybe today. Maybe Monday. @comcastcares
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