, 5 tweets, 3 min read Read on Twitter
@swardley Designing around pioneers, settlers and town planners is possible, and to do it takes a lot of willpower. It's flies in the face of 30 years of received wisdom and getting it right means going back to real basics and having a lot of people look at you funny.
@swardley Lots of the work we do @stanceglobal with customers helps them down the path to being able to implement these models, but pioneers, settlers and town planners are something you get to think about once you've got everything else right. If you start there, it's gonna go wrong.
@swardley @StanceGlobal That in itself is a challenge, because people intuitively understand P/S/TP and want to exploit it. But it is less true for the groundwork that is needed to put the right structures around those people types and govern those structures in a way that takes advantage of them.
@swardley @StanceGlobal So don't start there! Start with user need. Understand what services are required to answer it. Think about what it means to govern, design, build and deliver those services well. If you have done that properly, P/S/TP should fall out.
@swardley @StanceGlobal ...and thanks for the kind words @swardley. Very nice of you to say so!
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