, 7 tweets, 2 min read Read on Twitter
I think Casey's piece is important. People need to know the human cost of policing online humanity, which I saw myself. FB's contractor arrangement makes caring for these people harder.

AGM has a point, however, about journalists having it both ways. Nice to not be responsible.
I'm not sure whether @CaseyNewton spoke specifically to people working on terrorism, self-harm or child exploitation. All three of those specializations are extremely hard on those people, but the flip side is that they really have positive impact and sometimes put bad guys away.
My understanding is that there are legal complications (like ERISA) that encourage companies to hire these kinds of positions as contractors. Would be nice to see some public discussion of this and movement to making them full-time employees.
All of my team members were FTE, and for the people who worked on counter-terrorism and child abuse there were serious long-term impacts. They also volunteered for that work because they wanted to make a difference.
It isn't an easy issue. These companies are quasi-governments, and just like governments they have cops, prosecutors, social-workers, judges and others who have to put their hands into the muck of humanity and might suffer for it.
Since lots of journalists seem to be misreading, I will be clear: I think most content moderators should be upgraded to FTE and paid. Like Apple and Foxconn, FB is responsible for HR decisions and mental health support that can’t be provided via intermediate for-profit management
I also think that anybody writing the standard “I saw something online I don’t like and it should go away” story should consider that:
1) Somebody has to do that moderation work
2) Every content decision brings the possibility of mistakes
3) More moderation by tech == more power
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