, 3 tweets, 2 min read Read on Twitter
Help me out -- I've been on hold 37 mins. so far with @MTA regarding my subway card. They sent a letter, I need to respond. So how long should I keep listening to the recording before I add this experience to my long list of reasons for hating the MTA?
now it's 42 mins., on hold, with the darned @MTA
Don't think anybody ever answers their phones? And it's called "customer service"
@MTA -- I gave up. You shouldn't send out a customer service phone number if you have no intention of answering the phone. On hold nearly 1 hour.
Anybody else think the 1-877-323-7433 #MTA "customer service" is bogus?
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