@OZloop @LouiseBeaston @NigelBell19 @ScottMorrisonMP @Richard_D_Boyle Apathy much? Work in the public service by any chance ? 😂
@OZloop @LouiseBeaston @NigelBell19 @ScottMorrisonMP @Richard_D_Boyle P1...1.) Anyone who has had to wait on an understaffed no-help phone line.... to get someone who says dunno to look at the web page?
2.) Anyone who has been to the web page and find the advice for your issue is “you will need to call the help line for that issue”...
2.) Anyone who has been to the web page and find the advice for your issue is “you will need to call the help line for that issue”...
@OZloop @LouiseBeaston @NigelBell19 @ScottMorrisonMP @Richard_D_Boyle P2...3.) Anyone who has been to a contact centre at 11am and waited 2.5 hours sat in a seat along with 50 other stressed hopefuls quietly waiting for their turn while staff have lunch and tack out back...
@OZloop @LouiseBeaston @NigelBell19 @ScottMorrisonMP @Richard_D_Boyle P3...4.) anyone who has had different advice from 3 different staff over phone only to finally be told what is needed after the long wait at the contact centre, and be advised you didn’t really need to come in for that...
@OZloop @LouiseBeaston @NigelBell19 @ScottMorrisonMP @Richard_D_Boyle P4... 5.) anyone who tried to contact Centrelink to update income details so youth allowance or JobStart details be correct, found that the web & phone lines are useless, & have to attend a many hours wait at a contact centre when supposed to be at Uni or working a part time job
@OZloop @LouiseBeaston @NigelBell19 @ScottMorrisonMP @Richard_D_Boyle P5... 6.) Anyone who has got a robodebt, caused by Centrelink mistake and go through 1 to 5. and still had to have their benefit garnished through no fault of their own...
@OZloop @LouiseBeaston @NigelBell19 @ScottMorrisonMP @Richard_D_Boyle P6... Contact with “service” providers has to be the single greatest damager of government servant reputation...
... followed by overreach, lack of Personnell knowledge
...and crap implementation of crap systems that compromise privacy or cause financial harm such as robodebt
... followed by overreach, lack of Personnell knowledge
...and crap implementation of crap systems that compromise privacy or cause financial harm such as robodebt
@OZloop @LouiseBeaston @NigelBell19 @ScottMorrisonMP @Richard_D_Boyle ...and not just financial harm but suicidal harm and some who have suicided as a result of robodebt failures that harmed people already mentally fragile and on benefits... 🤷♂️ hella- needs fixing !
@OZloop @LouiseBeaston @NigelBell19 @ScottMorrisonMP @Richard_D_Boyle @threadreaderapp please unroll
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