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It's not as straightforward. Yes, they could have been clearer (see my thread this morning) but this particular Q requires traders to know the basics.
The expression used in the letter "deal with customs processes" is clumsy but /1
To explain who needs only UK EORI and who needs both UK and EU one you need to first explain basic customs principles: importer/exporter, special procedures, incoterms etc /2
The UK/ EU EORI issue would be best explained by a series of scenarios but even then it really is a case by case issue. Bit easier for smaller companies but still something a trader needs to assess given their current circumstances, model, future plans etc. /3
Like all tax matters, customs is not a one-size-fits-all kind of area. So you do need traders to be able to do some of the work themselves - again basic education on #customs crucial for #nodeal prep /end

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