@Yahoo Hi. I know somebody who has been locked out of his Yahoo and Flickr account since 2015, because somebody at your company thought he had a bright idea, and it was one of the dumbest ideas anybody has ever come up with.
@Yahoo The guy knows his Yahoo password by heart. What he doesn't know, because a box carrying his records failed to arrive at his new home, is the password for the Google account he used as a contact address for his Yahoo account.
@Yahoo But, having a mystifying faith in your company's ability to not be completely insane, he thought he could log into his Yahoo account (because he remembered the password for that), and once in, reset the password for his Google account (which used the Yahoo address as a contact).
@Yahoo This is where your employee's absolutely Dilbertian "bright idea" shows up.
@Yahoo On trying to log into his account, our guy runs into an error message telling him that Yahoo's system has detected "unusual activity."
@Yahoo Since he moved from a house that was getting its internet from Comcast to an apartment building that chose to do business with AT&T, he was forced to change primary ISPs.
@Yahoo This was apparently enough to get him locked out of his account, seeming for life, because when the great minds working for Yahoo set up their email, they never foresaw the possibility that somebody would move.
@Yahoo Just moving to a new town, or even just a new building, can be enough to get a Yahoo user locked out of his accounts for the rest of his life.
Surprise!
Surprise!
@Yahoo How, at Yahoo (oh, and let's tag @verizon in this) do you manage to maintain that is not insane?
@Yahoo @verizon For a box (one that in this case was holding a notebook that had the password for the matching Google account written down in it) to be lost during a move is hardly unheard of.
@Yahoo @verizon But for a provider to lock a well behaved user out of his account, without warning, for the rest of his life, just because he moved?
I've never heard of such a thing? How can you possibly defend such a disgraceful mistreatment of one of your own users?
I've never heard of such a thing? How can you possibly defend such a disgraceful mistreatment of one of your own users?
@Yahoo @verizon How was he supposed to foresee the possibility of you doing something this bizarre?
Why in the name of all that is holy would you even want to pull a stunt like this?
Why in the name of all that is holy would you even want to pull a stunt like this?
@Yahoo @verizon What, seriously, is your rationale for a policy like this? Are you going to say that you're protecting him from this hacker who you think is trying to break into his account?
@Yahoo @verizon He's been trying to regain access to his account, with you doing nothing but getting in the way, for four effing years.
Who is the hacker who keeps trying to get into the same email account for four years?
Who is the hacker who keeps trying to get into the same email account for four years?
@Yahoo @verizon Are you REALLY concerned about the account of this user, who you've been boning over by keeping him from being able to enter and manage the groups he started on Flickr, during the entirety of the Trump administration?
@Yahoo @verizon Then why not just send an email to his Yahoo inbox and ask? Or better still, why don't you just check your logs, and see that he hasn't been able to get in since 2015.
Because you simple a**holes won't let him in. Even though he's given you the proper password.
Because you simple a**holes won't let him in. Even though he's given you the proper password.
@Yahoo @verizon Why are you doing this? Do you really enjoy scre.wing with your own users that much?
What is the point of this?
What is the point of this?
@Yahoo @verizon I am now bring up the issue with Yahoo customer care.
If past performance is any guide to future results, they'll prove to be absolutely useless.
https://twitter.com/old_literature/status/1170504804973645824
If past performance is any guide to future results, they'll prove to be absolutely useless.
@Yahoo @verizon unroll @threadreaderapp
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