, 5 tweets, 2 min read Read on Twitter
I would like @AmericanAir to address the false advertising while selling their Main Cabin Extra service, the extra leg room that supposedly comes with complimentary beer, wine, liquor. Not true. Everyone on my round-trip flight in that zone was being asked to pay.
That is 18 seats per flight. Each person paid $66.00 = $1188
According to Investor Relations info on their own website - American on average does 6700 flights a day. So this little charge brings $7,959,600 daily PLUS the booze they overcharge you on.
I called customer service, they admitted the service should have included beverages and flight attendants should have known that. I was advised to submit a complaint via website. Then I got an answer - they are willing to give me a $50.00 voucher to use on next flight
Paying $66 to get extra leg-room and free drinks is what I wanted. When my luggage ends up way at the other end of the plane due to lack of room in overhead bins and your flight attendants ask for payment when I didnt think I needed to have my wallet on me - I decline the service
This isn't what customer service and customer base retention should look like. @AmericanAir gladly takes your money, their own staff should know about it, their customer service admits it has been there for a long time - yet here I am, having to highlight it for others. Beware
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