Josh Seiden Profile picture
Jan 6, 2020 12 tweets 3 min read Read on X
Last year, @Boogie and I began teaching a new class:

jeffgothelf.com/event/live-onl…

I was reminded of the first time we taught together, and how we've learned, both as teachers, and about the material itself. /1
@Boogie I think our first class together was in 2011. (Let's say +/- 1 year.) We were luck to land a 12-class gig to teach #leanUX to a client with offices around the world. The gig went well and was expanded. We probably taught that 2-day class 20+ times over the next year or so. /2
@Boogie To get to have so many iterations is a blessing really. (I guess standup comics know this.) You get to try your material, get feedback, respond to questions, see what works and what doesn't. /3
Jeff and I taught every class together, which means that when he was leading a module, I was taking notes, and vice-versa. We kept a stack of index cards on our teacher's desk at the front of the room, and we recorded every note on a card. /4
At the end of every day, we'd review our notes. We'd change material. Change sequence. Add material based on student questions. Revise instructions that were confusing. /5
We also asked every student to complete a quick survey at the end of every class. We asked what essentially a retro-style set of questions: what worked, what didn't work, what was confusion? What should we keep, what should we change? /6
In this way, we revised and refined the class. By the time we began working on our first book, Lean UX, we had built so much mindshare, and were so clear on how to teach the material, that the actual writing process went pretty quickly. /7
Now, in 2020, we're offering a new class that we've been refining for a number of months. This class, our Product Discovery For Agile Teams class, is going through the same process. We've wanted for a while to do some things that our in-person class couldn't do. /8
We wanted a class that was broader in scope than Lean UX. We've wanted to be able to reach people who can't travel to us, and who are located in places that are hard for us to get to. (Hello Southern Hemisphere! Hello Asia!) /9
We've wanted to create a class that allowed strangers to build community with one aanother around this material. /10
We also wanted to experiment with a "flipped classroom" model and otherwise take advantage of some things you can do in remote learning that you can't do in 1-day and 2-day workshops. /11
Anyway, we're having a great time building this class, and are really excited about this iteration of it. If you haven't taken one of our classes, I hope you'll join us at this one. /end

jeffgothelf.com/event/live-onl…

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More from @jseiden

Feb 27, 2021
When I talk about planning work, no matter what it is, (strategy, OKRs, user stories, jobs-to-be-done, goals, *whatever*) I always get questions about "altitude" or "grain-size."
And, because I write about Outcomes, and my book is called "Outcomes Over Output", people assume that I think that all of these statements should be based around an outcome of some sort.
In other words, "we are going to [do this thing] in order to [achieve this outcome]" or "the user needs [x thing] in order to achieve [y outcome]."
Read 8 tweets
Nov 10, 2020
Let's talk about what McConnell said yesterday. In the narrowest sense, he's right: 45 does have the right to see this process through, and he is within his rights to seek the protection of the courts. But...
Just because he has the right to do something, doesn't mean he should. This is called forbearance, and it is critical to a functioning government.
Forbearance means, for example, that just because you can launch a nuclear weapon, you don't do it. You recognize that the world is better off as a whole if you do not go nuclear.
Read 17 tweets
Apr 26, 2020
I can’t be the only person who thinks that WestWorld has lost it’s way in Season 3, right?

(A thread about @WestworldHBO. No spoilers.)
I think it’s because they fundementally changed the storytelling logic of the show.

In Season 1, they established clear, easy-to-understand game rules. Hosts behave like this. Humans behave like that.
The thrill of the show then was that in each episode, the rules were both transgressed and revealed in small, thrilling increments. Dolores gains awareness. Maeve gains power.

All the while, the hosts, humans, and viewers (!) are working to figure out the deeper game rules.
Read 8 tweets
Mar 5, 2020
So I had to renew my driver's lic and get an enhanced ID. I've heard horror stories:

NY Times: nytimes.com/2020/02/18/nyr…

Wife: took me 5.5 hrs.

So... here's what happened:
I made a reservation, and though it took me a few minutes to check in, when I got to the counter, the woman checked me in, handed me a numbered ticket, then the looked around for a security guard!
She calls out to the nearest guard who was just wandering by, "Hey Jerry!"

Jerry comes over. She says to him, "He has a reservation. Take him to the front of the photo line."

Jerry says, "Come with me."
Read 8 tweets
Feb 4, 2020
I work with technology and digital product teams who create and roll out apps, very much like what the state party in Iowa just very publicly failed to do. Here's my take. /1
First, the NY Times reported that, in some precincts, as many as 7 of 10 target users didn't even download the app. In other words, the basic problem here was that people didn't use the system. /2
This happens in the enterprise all the time. IT rolls out some new system, but people keep doing what they've always done. In most cases, this means that they keep using Excel. In Iowa, it meant that people tried to continue using paper and telephones. /3
Read 13 tweets
Sep 9, 2019
This morning my next-door neighbor came rushing over to my door. “Josh! I need your help!” She sounded agitated, and as I opened the door she told me, “there’s a squirrel stuck in the fence between our back yards. I need you to hit the fence with this hammer to release him”
I took the hammer from her, though I was dubious.

Our houses are attached row houses, so I went back through my house to my yard, and she went back through to hers.

Sure enough, there was a squirrel whose hind leg had somehow gotten wedged between two fence pickets.
Now, I don’t like squirrels, but I’m not a monster, so I tried to help. My neighbor wanted me to hit the fence to move the picket. I did, but that was clearly not going to work.

Also, it was 8:59am and I had a video conference call starting in my office upstairs in 1 minute.
Read 6 tweets

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