Hi @VeilBroadband. I have been having a series of problems with my wifi and have had no response from your customer service team via email. I will detail the problems here to see if I can get a response. Here’s a thread:
1. When I go to connect to my wifi, the wifi network says ‘connecting’ but doesn’t actually connect. 
2. If I try and get the Wifi to connect automatically, the button to do this is greyed out and I can’t click on it.
3. If I click on firewall and network settings I just get this weird symbol appear on my screen.
4. Once the symbol appears, it also starts appearing elsewhere, such as my desktop. Also all my personal photos are replaced by the symbol. My internet is still unable to connect. Please reply
Thank you for replying. Give me a second and I will try this.
Okay the router now also has the symbol on it and when I try to move near it my muscles become incredibly weak so I have to retreat away from the router. Really annoying as I need wifi to work from home. What should I do?
No surprise. I expect I’ll be being passed between departments for hours yet. Fml.
Hi Lewis, thank you for your response. The symbol is everywhere in my house now. Likewise my internet connection is still very slow and cuts out if I try and stream video and sometimes music.
I can now see the symbols when my eyes are closed and the phrase ‘times’ up’ has appeared in blood on my wall. Though the apostrophe is after the ‘s’ so I’m kind of confused. How can multiple times be up??
Wtf
As I’ve said before my muscles get weak if I go near the router. This is typical Veil not listening to customer feedback.
When I try and touch the symbol it just keeps screaming ‘please’. Also my teeth are bleeding.
Okay did that. Now this boy has turned up and is whispering in a weird language
He almost seems to be communicating with the symbols
He’s in the corner shaking and whispering. Would appreciate some technical support please - I pay a lot for my broadband package
Okay he’s turned on the TV now and is watching sitcoms
It's an episode of friends
The one where Phoebe meets David
Yeah so funny. I always laugh even though ive seen them a thousand times
Definitely. Did you know the guy who plays David is also Apu in the Simpsons?
He voices apu or at least he used to
The actor who plays David is also Apu. He does his voice.
Lol the actor who plays him I mean
Mate I don’t know how to explain this. What do you not understand? The guys name is Hank and he plays David. Look: en.wikipedia.org/wiki/Hank_Azar…
Wait what?
??
Yeah? It’s a show mate?
What did you think was going on?
Erm what? Did you think it was a documentary or something? Fucking hell lol that’s insane
What?
I think you still haven't understood
Hi Jeff
The boy has finished watching friends (he was violently sick as soon as Gunther appeared) and is trying to get my phone off me. He keeps trying to grab it
Well he really wants my phone.
Okay well I’m trying but he’s really strong
LETS HAVE LOOK AROUND
I FIND CAT
DINNERTIME CAT
WHO THIS MAN
WHO HE
BEAUTIFUL MAN
I LOVE MR HIW EDWARS
COME HERE HUW EDWIRNS
ME AND HEU EDWIS
I LOVE MR HEEAW
Sorry about that, the boy is dead and I’ve got my phone back.
He also fell on the router when I killed him! It’s in bits!
The symbols are starting to disappear!
Great, thank you. Try not to make it an endbrain one this time lol. Is there anything I can do before it arrives? I have no wifi still
Okay I'll try it
Brilliant, thanks guys!
