"The whole mental model for the world that we’ve had, that we can plan for and act on something, has fallen apart. We can't force feed a future. Complexity is inherently unpredictable. There are patterns we just don’t know when it will repeat itself." - @M_Heffernan #DeptofDreams 
"We think we can take a guide from history, but we forget what’s changed; to take into account different history, culture, and different politics. We have stories and profiles and somehow believe that if somebody fits a story that we know the ending." - @M_Heffernan #DeptofDreams
"We may become passive, thinking if we can’t see the future how can we plan our contribution? By doing experiments. We get uncomfortable because we don’t know the outcome but whatever happens you will learn more about the system in which you operate." - @M_Heffernan #DeptofDreams
"There is not a single outcome, there are multiple. The point is not to choose the best, but to think imaginatively through every single one. If this was the future, what would I do? What would I be doing right now? It’s a way of surfacing choices." - @M_Heffernan #DeptofDreams
"Strategic thinking and good ideas can and do come from everywhere, not just senior leaders. Part of leadership is to create the conditions so that those ideas bubble up quickly + easily. Nobody has expertise in things that have not been done before." - @M_Heffernan #DeptofDreams
