2. Few sales are concluded without one or more objections being raised at some stage of the presentation and discussion.
Actually facing the fact that there are certain potential objections and bringing them up yourself, providing the answers at the same time will prevent them
3. appearing later on. Only do this if you are reasonably sure that the client will think of them – otherwise you are drawing attention to something which might never have presented a problem anyway.
There are two kinds of objection:
•Information seeking
•Major.
4. It is important for us to clear the smoke screens away to give ourselves the best chance of handling the real objection. Our natural reaction is often to try to squash the objection before it gets out of hand which can lead to the following problems:
5. Pouncing:
An instant response (sometimes even before the prospect has finished speaking) is discourteous and creates an emotional barrier – it suggests you have not considered what has been said and that you are not concerned about the client’s point of view.
6. Being glib:
too practiced and reply will be suspect and unconvincing – it suggests you have heard it all before and are just repeating a page in your sales manual.
7. Arguing:
The time honored response “yes, but” suggests that you disagree just as much as “…. Don’t agree with you ..”, “.. no that’s not right and here’s why…” or anything similar; don’t even suggest that you disagree by shaking your head or raising an eyebrow.
8. Scoring points:
Drowning someone in technical detail, or proving that they do not understand or have made a mistake, will simply make them feel foolish and angry. Understanding the concern that lies behind the objection is essential if you are going to deal with it
9. effectively; therefore listening and clarifying are vital at this point.
10. Furthermore, any emotion needs to be removed from the situation, as logic cannot sway emotion. Thus, establishing a clear understanding of their position is essential, using silence to gather more information and clarifying by paraphrasing and repeating.
11. *HOW TO ADDRESS AN OBJECTION
•LISTEN – And show that you are listening.
•PAUSE – To show that you are considering the point
•CLARIFY – Ensure that you understand, and demonstrate that you understand, by questioning, summarizing, rephrasing or repeating.
12. •APPRECIATE – By acknowledging the customer’s viewpoint, express empathy, and confirm understanding of the customer’s concerns.
•EVALUATE –Whether the objection is ‘information seeking’ or a misunderstanding, or is it a ‘major objection’ based on valid points? THEN EITHER
13. •EXPLAIN – If the objection is ‘information seeking’ then provide more information (making sure that you assume the blame for inadequate explanation). OR;
14. •HINGE – It is a valid ‘major objection’ then use a phrase such as ‘however’, ‘on the other hand’, ‘alternatively’, ‘have you considered…’, or turn the objection into a question. AND;
15. •JUSTIFY – By using benefits and “YOU” APPEAL to neutralize and outweigh the objection and motivate the customer. AND FINALLY;
•COMMIT – If appropriate, confirm that the customer is in agreement with your answer before moving on ( to the close).
16. (NB: Testimonials – If you have customers who are loyal to your company then get letters of referral/testimonials from them. It can help you justify the price.)
17. Thank you for joining today class.
We will be having the concluding parts tomorrow at 10am.
👉🏽We however converted 2 rooms and adjourning surroundings to the large shop in the picture above. We however have the windows removed from the rooms before the conversion. (
The shop can still be converted back to 2 rooms)
👉🏽It has 3 existing toilets with 2 more uncompleted.
👉🏽It seats on 960 square meters.
👉🏽It has a borehole within the premises.
👉🏽2 large water tanks.
👉🏽A quarter of a plot still lies at the back of the house unused.
👉🏽A large shop attached to the main building.
👉🏽The building lies situated on a major road of Abiola way, Aladesanmi road, off Madojutimi, ABEOKUTA.
📌
Documents duly registered at the Federal High Court, ABEOKUTA include
📌 1. Original agreement & survey from
Theme -God's doings can put you in a state where you lack the words to describe what just happened
1. Moses saw God in action in Egypt. He saw the spectacular, the Supernatural & the Miraculous all at once. He became so overwhelmed that he could only
2. utter three words
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Exodus 15:1b MSG
what a victory!
What he saw and experienced were indescribable. He just dint know how to describe what God just pulled off.
2. Hannah too could not contain herself infact, she could barely walk on the bare floor again.
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3.
1 Samuel 2:1 MSG
Hannah prayed: I'm bursting with God-news! I'm walking on air. I'm laughing at my rivals. I'm dancing my salvation.
She was "walking on air" she was bursting with ecstatic joy. It's the kind of joy that can make anyone restless
D life of a chosen is always a call into d life of conflict. A call into d unknown, into a life of d mysterious
Mary ws chosen for a "divine assignment"
An assignment dat brought"conflict" into her life
2..
To be chosen creates conflicts.
-“Conflict” means a clash of two or more things. ,in this context, clash of two natures.
• Mary was not the only virgin of her day.
God could have called any of the virgins of her days, but God chose Mary.
She did not ask to be chosen
3. She had to face shame, misunderstanding, & confrontation with Joseph, her friends, parents
B4 this: She was happily engaged. She was lookin 4ward to her marriage. She was anticipatin a normal life, but nw she faced d challenge of conflict bc she ws chosen–she was troubled
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D way God works is unfathomable. Sometimes, He uses humour to achieve d ultimate goal.
D king was so bored & in a twist of d discussion he was havin with "Assistant Elisha" brother Gehazi, he asked in V4
📌
2 Kings 8:4 MSG
The king was talking with Gehazi, servant to the Holy Man, saying, "TELL ME SOME STORIES OF d GREAT THINGS ELISHA DID."
📍
The king had said, tell me a story
That woman's story was not d only story Gehazi knew.
Records have it that Elisha performed 16 miracles.
Parted the waters of the Jordan River (2 King 2:14)
Purification of the water source for Jericho (2 King 2:18-22)
Protection of the prophet by two she-bears (2 King 2:23-25)
Water for the army of Israel and success over the Moabites (2 Kng 3:16-25)
He was d king of Assyria.
He was known as d "d great king"
He was so powerful nations feared him. He used d gods of d conquered territories as wood to flame the fire around him during winter.
He had other gods thrown into trash cans and burned with fire 🔥 (V19)
Mortals were no match for him.
gods too were "running" from pillar-post seeking for help from other manmade gods 😂. None could withstand him...none could stop him either.
On a day like this, he turned his attention on Israel and Israel's God. He had just finished dealing with Judah, Israel's sister.
Now, a king with such a RESUME would easily be on top of the world, after all, he had some gods behind bars, others, he used as firewood.