Thread by @IanCutress

First negative experience with @dpd_support. Ordered something that I needed ASAP. Bit frustrated that it said 5-6pm. Suddenly got a note through the door at 5:15 saying missed delivery. They didn't try to knock on the door - checked security camera and just a small postbox tap

Postbox is soundproofed, like most modern ones are. Security camera shows he waited for 18 seconds, didn't try any other form of knocking, and left. Online tracking has a photo of the parcel outside the door. I'm literally sitting in the room next to the door, didn't hear a thing

Trying to ask online to get the driver to retry today, he hasn't gone too far, but they're saying no. Have to wait until tomorrow. In the past, DPD has called me if they've not had a response at the door. No phone call this time. I'm told they don't have company phones to do this

After I tried to ask for more clarity on the policy about returning, two new people joined the chat then everyone seemed to have left. It's gone back to the AI answering my chat and not understanding. This is really really poor.

So for what it's worth, the online chat didn't resolve any issue, and even worse, cut me off. The delivery driver did the absolute bare minimum (and I have the video) of which I'd expect from one of the lower-cost carriers.

Dang it DPD, you were the chosen one.