Despite @NYCSchools’ guidance on reopening safely, COVID testing for limited-English proficiency families may prove to be complicated.
@NYCHealthSystem claims to offer them at its coronavirus testing sites in more than 200 languages via designated translator phones.
But our reporting found that that’s not always the case.
One site in Woodside sent most of its phones to another in Flushing that needed them more, an employee said.
Front desk staff and nurses alike reported using Google Translate to communicate with patients.
If an error was not caught in time, patients could not access their test results. They had to get tested again.
Much is now riding on @NYCHealthSystem to facilitate easy access to testing ahead of schools reopening.
buff.ly/3grivIX
buff.ly/31tyrWI