After watching the Social Dilemma, I think that it's generally good at making the point that social media is using behavioral design in a way that is harmful to the individual and society. It did a crappy job at helping people understand how to respond.
Most people aren't going to delete their social media accounts. That's probably not even the best way to deal with this. Heightening people's perception of risk without heightening their belief in a coping response won't change behavior. researchgate.net/publication/23…
I like that they they call out advertising business models as problematic because of misaligned incentives. The problem isn't behavioral design, but companies wanting something different from users. It doesn't talk about alternative business models though.
There are rich debates going on right now that weren't engaged with about whether social media should charge end users for their products. This is an interesting article from @CassSunstein about how much a "facebook membership" would be worth to people. blog.harvardlawreview.org/how-much-is-it…
They didn't even give tips about how to respond to all of the scary information about social media they presented viewers with until the credits. They called for regulation, but only one concrete suggestion (taxing resource extraction from @realjoet) came out, it was 20 seconds.
So what does humane technology look like? Again, that was given a minute by @tristanharris when he talked about how tools are there when you need it and not trying to pull you in for more, but other than that, the question was unaddressed.
The documentary didn't even give people recommendations about what they could do on their own with respect to social media usage behavior until the credits.
I'm fully onboard with social media being problematic in pretty much all of the ways they point out in the documentary. I was just annoyed that all the doc cared about doing was scaring people, rather than actually engaging with the issues.
My favorite documentaries are the ones that explore questions, rather than try to just present a "complete" view. There was nothing new in this documentary for people who have read an article or two about the same subject. Plenty of thinking out there.
This is fair. As a behavioral designer, I’m more plugged in to this world than most. Many Netflix viewers will find this novel. Still think that it would have been more effective with a better scare/response balance. Hopefully the funnel of documentary—>website is significant 🤷‍♂️
Part of what bothers me so much about this is that I know all of the speakers in the documentary have thought seriously about the responses to the threat. We’re just hoping people end up on the thesocialdilemma.com and stay involved with it as they release more resources
Here's a concrete action that social media sites could take to more clearly align themselves with user intentions: don't over-orient towards revealed preferences. Balance revealed preferences with UX that allows the user to declare preferences influenceinsights.io/post/what-soci…
Humane tech (to me) helps people accomplish a goal they were previously struggling to achieve on their own. I've used behavioral influence in apps that help users overcome depression, be more intentional about social relationships, and talk about death with their adult children.
In these sorts of contexts, behavioral design is a moral obligation. People can't just download an app and suddenly have fulfilling social relationships. They need to change their behavior. People pay for products to help them, incentives are aligned here robhaisfield.com/notes/user-inv…

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More from @RobertHaisfield

13 Aug
.@obsdmd has the best "mental stack management" (term from @Mart1nSchneider) of any hypertext writing application I've worked with thus far. The information that occupies my attention and how much importance it is given is up to me.
Now if we could just get saved workspaces for picking up where we left off 🤔️
It would be like saving an arrangement of objects on my desk
Read 4 tweets
21 Jul
If you're using @obsdmd as though it's @RoamResearch, then you get what you pay for. I use both, and both have their strengths, but Obsidian has page level backlinks and no filtering. As soon as you get more than a few linked refs, their backlinks implementation is burdensome
Roam's data structure in conjunction w/ backlinks make the daily notes work. When you view the backlinks for a page, it drills down on the specific information on the page that is relevant. Have dozens of backlinks? That's okay, filter it down!
Backlinks in Obsidian are essentially a search that they put beside a note. They have less utility. I recommend thinking about your Daily Notes there as an inbox and moving notes out of the daily notes and onto specific pages. Roam's Daily Notes are both an inbox and outbox.
Read 12 tweets
26 Jun
Writing my digital garden (will share in coming weeks) in Bear is showing me I don't actually like nested pages in Roam anymore. Parent pages can serve as index pages for the pages that make more specific points. It's better to have a trail to follow than to collect everything.
For "evergreen" pages that are built on combining concepts, I can just have queries at some point in the page to bring those combined concepts in, separate from the linked references for the page that I'm on. This will result in something much neater and easier to explore.
Going forward in Roam, I'm going to think about what I'll call "keyword pages" (where you only tag a word) more as index pages, and fill them out as I go with a ToC of related evergreen pages.
Read 6 tweets
23 Jun
I think a fundamental difference between my approach to product design through user involvement differs from Jobs to be Done is that JTBD wants the product to do the job and I recognize that the user's goal won't be accomplished without a teamwork between the user and the product
It's like the difference between going to the store to buy a coffee machine vs. hiring a trainer to get more fit. With the trainer, there's an expectation that you need to do the work to get fit, but the trainer is going to facilitate you in doing so
Thinking about things in terms of this partnership between the user and the app means we have to give the user more agency. Products are fundamentally voluntary, and the app can only do so much to make itself valuable. Value is created through teamwork.roamresearch.com/#/app/Rob-Hais…
Read 6 tweets
1 Jun
Salivating at the idea of being able to resize and rearrange all of these "cards," zoom in and out to navigate, and then save a layout to return to later for multistage work sessions #roamcult @azlenelza @vandermerwed @Conaw @RoamResearch roamresearch.com/#/app/Rob-Hais… Image
Headers for each card would be frozen so at various levels of zoom/scroll you'd see what each card is about. Session layouts could be saved onto a page w/ an attribute indicating it's a saved session.

Screenshot used @vandermerwed's theme and browser zoom
raw.githubusercontent.com/vandermerwed/R…
A touch more zoomed in for image comprehension Image
Read 8 tweets
25 May
I’m working on creating a client @RoamResearch database for Fabriq summing up our work during the first three months of our engagement. I’ll be updating this thread with obstacles and learnings from the process as I go. ourfabriq.com
General engagement details - we started off with a behavioral audit of the app. After that, we started a retainer, where I help them with problems related to influencing user behavior so users are able to better experience the app’s promised value roamresearch.com/#/app/Rob-Hais…
My goal is much broader than what I generally have in a looking lens page. I want to summarize and condense over 300 notes related to Fabriq into the main points and supporting materials, not answer a specific set of questions.
Read 11 tweets

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