✅ 0 - 10 customers
✅ 10 - 100 customers
✅ 100 - 1,000 customers
⏳ 1,000 - 10,000 customers

I made it to 1,000 customers mostly with short-term sales tactics, and if you're micro-SaaS, maybe you can too

(thread 👇)
Here's the short-term vs. long-term marketing strategies in the article above which we're using today (at 1,082 subscribers)

I put a 🤔 next to things I used to do personally until I hired. Now we both do them manually. Not sure if that counts as short or long-term strategy?
You can see the only long-term plan listed there that we're using is SEO... and by SEO I mean we're in such a small niche that we landed top result for most related search terms ~6months after launching and have held it since, without any effort on our part like blogging
In this thread, I revealed most of my marketing strategies for finding new customers. Other than affiliate marketing or FB group sponsorship, they're not very scalable. They're very "short-term" sales methods
Even with seemingly long-term strategies like SEO, affiliate marketing, and FB group sponsorships, I've never developed a truly scalable marketing system - the kind where I can put more money down or people on it and it reliably outputs X dollars for every X dollar I put in.
I'm always envious of businesses that found that gas pedal, or have built-in virality like "Powered by" links or chat apps where new users are mainly acquired by existing users...
But the one thing I've found that can impact the viral coefficient for my business is actually related to a "short-term"/ difficult to scale strategy:

Telling my story, meeting one IT business owner at a time, giving away some of my best tricks, free UniFi advice/ support
I've met with hundreds of business owners to do demos over Zoom, helped thousands of people with Ubiquiti stuff in live chats, screenshare, and on the phone
It's not just our own customers or leads, I also regularly jump on a call or Zoom if I see I can help anyone out with a Ubiquiti related issue. Anyone can book me calendly.com/reillychase
"When referred by a friend, people are 4x more likely to purchase"

The 'one weird trick' I found for getting referrals is building legitimate relationships, one at a time

Everyday I'm making friends with the right people - IT business owners and people who serve them
How do I build legitimate relationships with people I want to sell to or I want to refer for me?

Just like any other - by discussing shared interests. In my case, almost all of my customers and I have shared interests in at least 2 things - #Ubiquiti and entrepreneurship
I don't have the typical "refer a friend and get X" program, currently we don't incentivize referrals at all actually, and our affiliate program is invite-only. I don't even ask for referrals. Yet somehow our growth is heavily referral driven...
Why do people refer is a complicated question, but I love @ryanckulp's blog post "Anatomy of Referral Marketing" on the subject, good read if you want to really optimize for it: ryanckulp.com/anatomy-of-ref…
I'd rate @hostifi_net as right in the middle on quality paradox, polymath, and shareability though. Sharing your new UniFi hosting provider is not a "look at me I'm smart and rich" thing like sharing that you bought a Micro Acquisitions course can be...
But also: "People do business with people they know, like, and trust"

I bought Ryan's course for those reasons, and I recommended it because it was good and it can be useful for others (and with no affiliate link because that's not my style)

People only get to know, like, or trust you when they've seen you around others, met with, or talked to you directly, over time.

That happens by growing your personal and professional networks slowly, intentionally, one person at a time. Transparency, building in public helps.
See also: Rule of 7
"...one of the oldest concepts in marketing. The rule of seven simply says that the prospective buyer should hear or see the marketing message at least seven times before they buy it from you."
Reciprocity Marketing
Another factor that drives referrals in my business is the reciprocity concept. That is, when you do something big for someone and expect nothing in return, they naturally want to find a way to pay it back.
When we help people with Ubiquiti stuff for free we're planting reciprocity marketing seeds. Even if that person never becomes a customer, they might refer someone who does. I try to help as many people as I can whether they are a "good lead" or not.
Maybe one of these days I'm going to find that gas-pedal, and build a marketing machine that I can deploy capital into and get a higher return out of. But for now I'm sticking with my things that don't scale. It might be hard, slow, work, but at least it's free? 🤔

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More from @_rchase_

10 Jul
I've been a hobbyist programmer for 5 years and now I'm trying to transition to become more of a professional.

That means I have to learn how to work with a team of developers instead of solo, use OOP (properly), lint, and unit test. All things I've never done before.
I met with @nzupan today about it. He's a mentor at @earnestcapital and a very skilled #Python developer.

He looked at my code, told me I'm on the right track with my classes and structure, recommended how I can add linting to it, and suggested a few books to read.
We're going to meet again in a few weeks once I've got linting down and talk more about unit testing, and how to work as part of a team in git.
Read 6 tweets
8 May
Should you have a free plan for your SaaS?

Here's what I think after serving 2,000 free plan users on @hostifi_net...
No.
Some reasons why...

1. Lack of commitment to finish onboarding. If the user paid to start with, they'd be more likely to invest the time into onboarding. If they onboard successfully, they don't churn.
Read 9 tweets
28 Apr
Slack for SaaS marketing

1. Join Slack communities where your potential customers hang out
2. Change display name to "Your Name (Your Company)"
3. Set up keyword notifications to jump into conversations where you can provide value Image
Twitter for SaaS marketing

1. Open tweetdeck.twitter.com
2. Track relevant keywords, hashtags, and users in your space
3. Join in on discussions where you can add value Image
Reddit for SaaS marketing

1. Sign up for syften.com
2. Track relevant keywords or phrases in your space
3. Join in on discussions where you can add value Image
Read 10 tweets
31 Jul 19
1/ "Hardcore Year" (rchase.com)

MRR in July:
▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ $9,109 of $8,333 goal (109%)

Totals
@hostifi_net $8,463
@ghostifi_net $361
@locklinnetworks $125
@captifi_net $147
@patreon $13

I reached my goal for the year! 🥂🍾

Details in thread 👇
2/ 💵 $11,825 profit

Gross rev was $15,985 - expenses of $4,160

Expenses this month
@Vultr $2,452
@Stripe $644
FB Group Ad $250
Assistant $232
Affiliates $135
@GoogleAds $120
@DigitalOcean $114
@getRewardful $59
@Intercom $49
@Postmarkapp $16
@Termius $10
Other $59

@ChartMogul
3/ ☁️@hostifi_net

July 2019 #openstartup update

💵Gross $15,631
💰MRR $8,463 (+19%)
📈Uniques 5,587
😀Paid subscribers 390
🖥️Servers 448
👤Free plan users 1,986
📧Mailing list 1,571

@ubnt devices total 18,612

New
🎉Updated 336 #UniFi servers from v.5.10.24 to .25
Read 16 tweets
30 Jun 19
1/ "Hardcore Year" (rchase.com)

MRR in June:
▓▓▓▓▓▓▓▓▓▓▓▓▓▓░░ $7,709 of $8,333 goal (92%)

Totals
@hostifi_net $7,124
@ghostifi_net $304
@locklinnetworks $125
@captifi_net $147
@patreon $9

184 days left to reach $8,333 MRR

Details in thread 👇
2/ 💵 $7,607 profit

Gross rev was $10,580 - expenses of $2,973

Expenses this month:
@Vultr $2,106
@Stripe $431
@GoogleAds $120
@DigitalOcean $114
@getRewardful $79
@Intercom $49
@ScreenConnect $24
@QuickBooks $20
@WIP $20
@postmarkapp $10

cc: @startupcosts @ChartMogul
3/ ☁️ @hostifi_net

June 2019 #openstartup update
💵Gross $10,102
💰MRR $7,124 (+13%)
📈Uniques 2,604
😀Paid subscribers 322
🖥️Servers 378
👤Free plan users 1,197
📧Mailing list 1,571

@ubnt devices total 14.8k

New
🎉Updated 276 #UniFi servers v.23 to v.24
Read 14 tweets
31 May 19
1/ "Hardcore Year" (rchase.com)

MRR in May:
▓▓▓▓▓▓▓▓▓▓▓▓▓░░░ $6,835 of $8,333 goal (82%)

Totals
@hostifi_net $6,293
@ghostifi_net $266
@locklinnetworks $125
@captifi_net $147
@patreon $4

214 days left to reach $8,333 MRR

Details in thread 👇
2/ 💵 $5,992.64 profit

Gross rev was $8,532 - expenses of $2,539.36

Here is a look at those expenses this month:
@Vultr $1,831.82
@Stripe $374.54
@GoogleAds $120
@DigitalOcean $100
@Intercom $49
@ScreenConnect $24
@QuickBooks $20
@WIP $20

cc: @startupcosts @ChartMogul
3/ ☁️ @hostifi_net

May 2019 #openstartup update
💵Gross $8,010
💰MRR $6,293 (+18%)
📈Uniques 4,259
😀Paid subscribers 285
🖥️Servers 338
👤Free plan users 1k
📧Mailing list 1,521

@ubnt devices total 13.6k

New
🎉Updated 247 #UniFi servers v.21 to v.23
Read 22 tweets

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