Great essay from @BlasMoros on some fundamentals of organisational behaviour and hierarchies. Something interesting starts to happen to businesses that flip the hierarchy - where senior leadership acts to support and serve front-line employees.
secureservercdn.net/166.62.107.55/…Λ.pdf
secureservercdn.net/166.62.107.55/…Λ.pdf
“Hierarchies are nature’s fundamental organizing structure – robust and efficient => See the foundation of the pyramid for what it is – the most important”
“If you are looking to change a system, a helpful tool in this process is to observe its long-term behavior.”
“Similar to how a biological hierarchy is decentralized, leaders can do the same in their human- centered hierarchy. Because management doesn’t have the in-depth customer knowledge like the frontline crew does, they shouldn’t be making these types of decisions.”
also - Blas' latest project, ltcwrk.com is a cave of wonders for those looking to sharpen their toolkit of mental models
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