Once again I have another FedEx parcel that was supposed to arrive by noon. 11:58, get an email saying 'delivery exception, customer not available'. Have they been here yet? Nope.
They do this so that they can say they 'attempted' delivery in time. Keeps the success rates high.
They do this so that they can say they 'attempted' delivery in time. Keeps the success rates high.
This is how they bid for contracts with big companies, on success rates. But they lie.
Last time this happened they still delivered two hours later. But because they said 'attempted, no-one available' by the delivery time, it still counts +ve for the metrics. When it shouldn't.
Last time this happened they still delivered two hours later. But because they said 'attempted, no-one available' by the delivery time, it still counts +ve for the metrics. When it shouldn't.
This is also why some couriers refuse to show you where the delivery driver is on a map, or a # in the chain you are. They claim it's because they do midday pickups for orders made that day. The truth is they want as little evidence as possible that they missed targets.
Has anyone ever tried claiming postage back for a late delivery? Let me know how that went / how long it took.
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