Leasing with self-showing lockboxes... here we go. My company manages 450 scattered-site rental units throughout Columbus. Nearly all of them are now leased with self-showing software & electronic lockboxes. Here's how we do it and some things to watch out for. (1/8)
Intro to the space... there are 3 large players: @RentlySolutions, @ShowMojo , and @TenantTurner. They are all similar, but Showmojo (which we use now) is the most customizable. We used Rently (simpler & cheaper) for the first few years before switching. (2/8)
Two major setup questions to ponder as you consider rolling this out at your company: What pre-screening questions do you want to ask prospective tenants before allowing them to schedule? And how would you like the system to verify their identity (Photo ID, credit card)? (3/8)
We started with self-showing lockboxes about 5 years ago and slowly used it at more and more listings. Going into 2020 we probably leased 25% of our units this way. When the pandemic hit in earnest, we ordered a bunch more boxes and now do almost 100% self-showings. (4/8)
Unexpected perk: 24/7 automatic online scheduling of showings directly by prospects. Even if you only allow self-showing at a few of your listings, this is a game changer for ALL your listings. More clicks and calls will convert into showings. (5/8)
Automatic scheduling for agent showings: At the beginning of each week, our leasing agent selects her availability for showings and the software automatically schedules and groups showings. She can handle more listings at once and give personal attention where it's needed. (6/8)
Safety & security concerns... We've never had a theft from a unit with a self-showing lockbox on it. Generally if someone wants in, they're using a crowbar not a credit card. That said, I think all 3 providers sell some type of insurance if you want or need it. (7/8)
In summary: The software & hardware is mature, it's safe, and prospects love it - particularly in the time of COVID. If you're on the fence, test it out with a handful of units first. In our experience, units lease noticeably faster - plus, we save a ton of time. (8/8)
Referral link for Showmojo ($50 credit for you): showmojo.com/ref/bffc8ce0cf

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