HOW TO RETAIN YOUR CLIENTS

Something I don’t see anyone talking about

[THREAD]
1. UNDERSTAND THEM

Know your clients and understand their:

- Pain points
- Ideal clients
- Goals

Also, get to know them personally

This will help you know how best to provide value
GO ABOVE AND BEYOND

I want to provide MASSIVE value for my clients

When I first onboard them, I ask who their dream clients are

I then make a plan to go out and target them

- If I get them, I’ve 10x my value

- If I don’t, I’ve shown I’m ballsy enough to try for them
COMMUNICATE

- Create a Slack channel to communicate effectively with your clients

- Provide frequent updates on what you’re doing

- Present weekly reports of your results as well as your plan for the following week
ASK FOR FEEDBACK

You want to know what your clients think of your work

Ask them to provide feedback and ask if there are any areas they think you could improve

This shows you’re open to suggestions and looking to grow
DELIVER WHAT YOU PROMISED

Do EVERYTHING you can to deliver results

Not the minimum either, always go above and beyond

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More from @sean0to10k

29 Mar
How To Get Results For Your Next Client

[THREAD]
1. BEFORE YOU SIGN A CLIENT

- Hire 2 VA's

Have them writing killer personalised lines & ready to go

- Hire a lead-gen VA

Use Upwork or Onlinejobs/ph and expect to pay around $0.15-$0.30 per lead

80% of the work outsourced
2. QUALIFY

ONLY sign a client if

> They have minimum 2 EXCELLENT case studies
> Charge minimum $3k for product/service
> Are already CLOSING deals

This means turning down 75% of the people you speak to

The more qualified the client, the easier it is to get results
Read 6 tweets
9 Mar
How To Write Better Emails

⚡THREAD⚡ Image
1. Make Sure You're Targeting The Right People

If the leads you're contacting
- Don't have a need for your service
- Aren't the decision-makers

Your campaign is going to suck no matter how good the email is

Research the industry and target the relevant decision-makers
2. Understand Your Audience

Understand who you're speaking to and adapt your emails to suit them

Example:

You should have a different approach when contacting IT directors than you would if you were contacting Creative directors

Don't use the same template for everyone
Read 9 tweets
17 Feb
Took My Agency From 18k - 20k/month Today Without Signing Another Client

Here's how

[SHORT THREAD]
When I first sign a client I make it clear that:

My goal is to increase my monthly price because I aim to increase their revenue

I agree with the client revenue scale targets that then lead to an increase in my monthly price

Example

I bring in $40K/month > I charge $4k/month
I make the client give me a list of 10 of their dream clients

- I go out and try to get them

- When I do, they get to name-drop a great client

- I build leverage

Ask the same of your clients
Read 5 tweets
16 Feb
Go From Freelancer To Business Owner

How To Turn Your Agency Into An Actual Business

[THREAD]
You have an 'agency' but you're essentially a freelancer

You're the bottleneck

Without you, there is no 'agency'

Here's how to turn it into a valuable business
1. FOCUS ON RESULTS

Without results, there are no clients, without clients there is no business

Ensure you're consistently getting results for your clients

If you're not getting results:

> Test messaging
> Improve lead quality
> Multi-channel outreach
Read 8 tweets
3 Feb
HOW TO GO FROM $0 - $10K A MONTH

WITH AN AGENCY

[THREAD] Image
DEFINE YOUR OFFER

What service will you offer?

- Cold email lead-gen
- Facebook Ads
- Webdesign services

I personally offer lead-gen using cold email and will use this as the example
Read 13 tweets
7 Dec 20
My friend was made redundant from his 9-5 on September 25th

In November he earned £1,785 working for himself (£350 more than his monthly wage)

Here’s what we did to get him there

[THREAD]
First we identified what he wanted to do

He said he’d love to have his own web design company but had ZERO experience

Not ideal, but I said I’d help
First we got him a domain through Google and added Google workspace so he would have personalised email

He used Carrd to create a landing page for his services “local web design”

Now we needed someone who could actually build a website
Read 10 tweets

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