Chris Herd Profile picture
Feb 9, 2021 23 tweets 4 min read
I've spoken to 2,000+ companies over the last 12 months about their plans for remote work going forward

Here are a few things I've learned

[ a thread ] 💻🏠🌍
🏢HQ’s are finished: companies will cut their commercial office space by 50-70%

The will allow every worker to work from home 2-4 days a week, and come into the office 1-2 days a week
🌍 Fully distributed: ~30% of the companies we talk to are getting rid of the office entirely and going remote-first

Companies doing this have seen their workers decentralize rapidly, leaving expensive cities to be closer to family
⭐️ Access talent: The first reason they are going remote-first is simple – it lets them hire more talented people

Rather than hiring the best person in a 30-mile radius of the office, they can hire the best person in the world for every role
💰 Cut costs: The second reason they are going remote-first is because it lets them be far more cost-efficient

Rather than spending $20,000 / worker / year on office space they can provide the best remote setup on the planet for $2,000 / worker / year
📈 Remote burnout: The productivity inside the companies we’ve spoken to has gone through the roof

Their biggest concern is that workers burnout because they are working too hard

They are actively exploring ways to combat this
✈️ Remote onsites: 60%+ of companies we talk to are already thinking about ways to use time together physically to improve culture

The most popular we hear is flying the team into remote locations for ~week. Portugal, Spain, Puerto Rico seem to be the most popular
💃 Personal choice: the smartest people I know personally are all planning to work remotely this decade

The most exciting companies I know personally all plan to hire remotely this decade

~90% of the workforces we’ve spoken to never want to be in an office again full-time
🚨 Async work: is the thing that organizations are struggling with most

The majority of companies have replicated the office remotely and it is causing strains that are beginning to show
🤕 Personal injury: These are exploding. Companies haven’t moved quickly enough to prevent them and back, neck and repetitive strain injuries are becoming a huge problem

Expect this to remedy this quickly by providing better, ergonomic equipment to workers
🌐 Universal problems: doesn’t matter the size of the organization, every company is dealing with the same thing

We spoke to early-stage companies, publicly listed tech companies, through to legacy incumbents with hundreds of thousands of employees

All will be more remote
🏭 Pollution reduction: many companies we’ve spoken to care massively about the environmental impact that eradicating the office – and the commute – will have

108 million tons of Co2 less every year
❤️ Quality of life: even more importantly companies are realizing that they don’t need to expect workers to waste 2 hours a day commuting to sit in an office chair for 8 hour

Almost every company we talk to believes that their workers will be happier as a result of remote work
🧠 Remote dilemma: a few companies we’ve spoken to have decided to be more remote than they initially intended because their competitors already did it

There is a fear inside companies that if they don’t go remote they will lose their best people to their competitors
👻 Remote fear: most companies aren’t scared about the quality of work that will be produced

They are scared about intangible things they can’t measure
‘quality of communication’ && ‘collaboration in person’ && ‘water cooler chat’

Many have realized these were excuses
🚀 Output over time: the measure of performance in the office is how much time you spend sat in your seat

The measure of performance while working remotely has to become output. Tools that enable this to be tracked more accurately are something we are asked for a lot
✍️ Written over spoken: documentation is the unspoken superpower of remote teams. The most successful team members remotely will be great writers

Companies are searching for ways to do this more effectively. Tools that enable others to write better will explode
👨‍💼 Flattened orgs: middle management is in trouble, an unnecessary bottlenecks which serve no tangible purpose inside async organizations

Companies need coaching and facilitators to maximize organizational effectiveness
🏝 Company Resorts: Several companies are thinking about creating resort-like compounds where work happens in person

Expect these to be built in incredible locations and focussed on providing the best on-site experience possible
👩‍⚖️ Remote Laws: Many companies are beginning to operate under the assumption that the choice to work remotely will become a legal right

This will give workers the option to choose where they work, and many companies are acting before they are forced
🛑 Meeting Death: Wasting hours traveling to meetings will end almost entirely

The benefits of in-person are eroded by the benefits of not traveling

Conferences and quarterly networking events will be where people cultivate & maintain in-person relationships
🎳 Internal community: Team cohesion and company culture isn’t impossible remotely – but it’s very different

In the same way companies are finally realizing the power of community externally – internal community may become even more important to a companies success
Interested in why these companies are talking to us?

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More from @chris_herd

Jun 29
I've spoken to 2,000+ companies with 40M+ employees about remote work in the last 12 months

A few predictions of what will happen before 2030

[ a thread ] 💻🏠🌍
🚜 Rural Living: World-class people will move to smaller cities, have a lower cost of living & higher quality of life

These regions must innovate quickly to attract that wealth. Better schools, faster internet connections are a must
⏰ Async Work: Offices are instantaneous gratification distraction factories where synchronous work makes it impossible to get stuff done

Tools that enable asynchronous work are the most important thing globally remote teams need. A lot of startups will try to tackle this
Read 22 tweets
Jun 17
Some of the smartest people in the world are still getting remote work wrong because they’re scared

[ a thread ] 💻🏠🌎
Remote work is the culmination of 30 years of progress:

1. Software
2. The internet
3. Mobile computers

You can’t believe in progress but not believe in remote work

People against it sound like the luddites who rejected the internet because it wasn’t their status quo
People who claim to invest in the future every day can’t see that detaching access to opportunity from geographic location is as big a platform shift as the rise of mobile?

A bunch of people thought the car shouldn’t replace the car I guess
Read 14 tweets
Jun 1
Who remembers dial-up internet in 1995?

Then, nobody trusted anyone enough to purchase goods online

By 2005, things began to change: Amazon and eBay had emerged and some people were willing to purchase some things on the internet
In 2015, almost everyone was buying some products online. The internet and e-commerce had matured

Amazon led a revolution in purchasing behaviour, beginning with books and expanding to everything, with larger inventory, better cost, and delivered ever more quickly
Today, almost everyone buys almost anything online, from food – with companies like Deliveroo – to cars, from companies like Cazoo

We trust the internet in ways we couldn’t have imagined when we prayed someone wouldn’t phone while we surfed the web in the days of dial-up
Read 18 tweets
May 29
Online shopping broke stores because it’s more flexible, costs less, shoppers have more choice, and you don’t have travel hours to get there

Online working breaks offices because it’s more flexible, costs less, workers have more choice, and you don’t travel hours to get there
Stores still exist because in-person experience is still good for some things

Office will still exist because in-person experiences will still be good for some things
Shopping online took a long time to dominate

95: nobody buys anything online
05: some people buy some things
15: most people buy some things

It was all about building trust

Today, almost everybody is willing to buy almost anything online

From groceries, to cars, and houses
Read 6 tweets
May 26
There are 255 million desk jobs globally – most of them won't be done in an office by 2030

A few predictions on what will change in the next decade

[ a thread ] 💻🌍
🏦Third Space: Office and Working from Home will be joined by somewhere close by that a number of people will use

Supermarkets or local bank branches should emerge as a convenient ubiquitous location option – if they are smart
⏰ Asynchronous Work: Offices are instantaneous gratification distraction factories where synchronous work makes it impossible to get stuff done

Tools that enable asynchronous work are the most important thing globally remote teams need. A lot of startups will try to tackle this
Read 37 tweets
May 24
20 tips from world leading experts on how to make remote work incredible for yourself or your teams

🪑get a great chair and desk

An ergonomic chair and an electric sit + stand desk are essential

Nobody wants back pain and it’s impossible to do great work for a long time without them
🗣understand async working

Asynchronous work is the super power of remote work. It empowers everyone to do deep focussed work without distractions

This allows you to maximize the benefits of remote, have more control over living, and do the best work you have ever produced
Read 22 tweets

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