Chris Edwards Profile picture
Aug 28, 2021 6 tweets 4 min read Read on X
I’ve been light on details of the business, so let’s pop the hood.

- Affordable Flooring Warehouse is based in Steamboat Springs, CO
- it was a family business for 15 years prior to the acquisition ~6 months ago
- most of our business is residential carpet, LVT and tile
- we’re the largest stocking dealer in NW Colorado. This gives us significant purchasing power with our suppliers to offer lower prices to our customers
- we have a large retail showroom in the front, warehouse in the back
- we have 10 FTEs and 5 1099 installers
- Steamboat Springs is a small town, so we’re the biggest flooring fish in a small yet affluent pond
- this region is growing fast. COVID/remote work has been a boon to mountain real estate. A lot of people are moving here and remodeling
- while we do some commercial work, we prefer smaller residential jobs. Higher margin and (mostly) less headaches
- my time is split between sales, operational improvements, accounting and employee therapy
- we’re on track to do >$3.5m revenue at ~25% SDE margin this FY
- the name of the game is operational efficiency. Get quotes out fast, turn inventory quickly, remove blockers for installers and tightly manage purchasing
- wrapping our processes with technology and writing SOPs has been a huge step in maturing a highly disorganized business
- flooring isn’t glamorous but we’re in high demand right now. Our business works because we have a solid base of reoccurring customers, a geographic moat, quality products/services and a great team

That and my drum set upstairs keeps me sane 🤘

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More from @toph_edwards

May 21, 2023
My SMB "portfolio" got smaller recently.

I sold my interest in the countertop business after a rough falling out with my business partner.

For those interested in the darker realities of SMB ownership, read on.
Last year I brought on a family member to join the flooring biz, fresh out of college.

Her dad passed away 5 years ago. Since then, I have been acting as a parent/big brother of sorts for her.

From her finances to her life direction, I've been the one she's heavily leaned on.
Around the same time, I was evaluating a 50% interest in a countertop business. I would partner with my flooring install manager I had been working with the last 2 years.

Him and I had been butting heads and he was extremely difficult to work with, but I only thought about $.
Read 14 tweets
Oct 19, 2021
Notion feels misunderstood.

Yes, it’s a great place for SOPs, wikis and project management. That’s all great.

But to me, the real power is in its easily configurable relational database.

I think of it as a lightweight Salesforce with a better UI. Great for SMBs use cases ⬇️
We track all leads in Notion. Someone walks into the store/calls/etc, we get their info and track their status.

When we go to their job site, we upload pictures to the record.

Commenting great for get real time updates.

Templates make data entry easy with pre-populated fields. ImageImage
When the customer moves forward, we convert the lead into an install record (separate table).

We have dashboards set up to filter the records by attributes (carpet, wood, etc.). The filtering capabilities of Notion are phenomenal.

From here, we can plan our install calendar. ImageImage
Read 6 tweets
May 21, 2021
Agile methodology is usually thought of as a software development framework, but it has a lot to offer SMBs as well.

A couple thoughts on how Agile can help your team 👇
1 - Write your prioritized backlog.

This exercise forces you to clarify your thinking and stack rank what strategic actions need to be done first.

From there, you can assign tasks to your team with clear requirements, acceptance criteria and definition of done.
2 - Two week sprints.

It’s easy to get caught up in the day-to-day without working “on” the business. A lot of SMBs are perpetually in this cycle and the business stagnates.

Sprints provide a time box to hold managers accountable for delivering strategic items in the backlog.
Read 8 tweets
Feb 9, 2021
Closed on my first SMB!

I'll start with this...this ETA process was absurdly challenging for me.

Moving from a cozy corporate career to this wild west world required tremendous emotional growth, lots of support from loved ones and, looking back on it, a dash of naivete.
Deal summary:
- business is a retail flooring store, providing high quality products and installation services
- largest stocking dealer in geographically protected area
- serves both residential and commercial clients
- ~2.5x SDE + inventory. 80% SBA, 10% seller, 10% equity
Why this deal?:
- I've done flooring in the past. I like the product and felt it was a business I could understand quickly
- I love the community I'll be living in. V important for my fiancé to get on board😅
- High trust factor with the sellers
Read 8 tweets

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