Given a lot of thought about the gambling commission under CEO Neal Mcarthur

It became the home for the advocacy of extremist ante gambling views

It based policy on the absence of any hard empirical data to appeal to the vocal, but flawed ante gambling lobby
@JWhittingdale
McArthur and communications director Tim Miller attacked the gambling Industry remorselessly - in spite of compelling declines in problem gambling late rates, (indeed a worldwide low), in the UK

All this succeeded in doing was handing the anti gambling lobby an open goal
They introduced the absolute scheme known as gamstop which has notably succeeded in driving genuine problem gamblers on to the black market

For reference put in in "non g" into Google - standing for for "non gamstop operator" and observe the comprehensive results!
It is flawed policy by any regulator to drive vulnerable people into any black market enterprise and in response to this the commission has denied the importance of the many who end up betting offshore

This is irresponsible in the extreme!
Finally the commission has tacitly given it support indeed forced licence holders to conduct invasive data checks - often shared with third party companies all over the world - on their customers
This notable breach of an individual's rights to privacy is patently unlawful and the commission is well aware of this- it has been conducting discussions with the information commissioner's office for some time
One final nail in the coffin of Mcarthur's regime, which I have found the most objectionable, was that the regulator requiring that operators severely damaged their relations with long-standing customers in order to retain licenses and comply with extremist ideals
Gambling is a popular pastime for over 30 million Britons every year and it is time for the regulator to recognise the right of operators and their customers to experience the very highest service levels- as opposed to so damaging the relationship between the parties involved
Going forward the commission must

- improve its relations with operators

- abandon schemes which permit companies from enriching themselves by potentially selling data on to third parties

- soften Gamstop. Reduce the exclusion lengths to no more than 1 year
- permit excluded customers to return to gambling of their own free choice, in the regulated market

- arrest policies designed to make decisions for people

- not conflate problem gambling issues with ante money laundering requirements

- base policy on empirical data
- respect an individuals absolute right to privacy

- only permit deposits from UK banks and no credit

- promote the industry it represents. Recognise the positives

- never incept policy that drives users to the unregulated market.

- recognise what works and does not
Finally

- place maximum importance on service levels. The relationship between operators and their customers

- not design policies that result in customers being lost to an operator
Future policy must recognise that destroying the customer experience of the majority in order to protect a questionable amount of tiny problem gamblers remains nothing other than a woke ideal
We must find better and more efficient ways of protecting the vulnerable that does not negatively impact so many

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