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Dave Statter

@STATter911

Oct 26, 2021 • 11 tweets • 6 min read • Read on X

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(1) Amid its current crisis you'd hope Metro is being vigilant on other safety issues. Radio traffic during the smoking Metro Center light fixture yesterday provides doubt. It indicates Metro sent a passenger filled train to do a smoke inspection. And that's not all. (more)

(2) LISTEN: At 6:42 pm the controller asked the operator of Train 905 -- then at Metro Center -- if they saw smoke. 905 saw none. 905 was then told to do a track inspection looking for smoke between Metro Center & McPherson. No order was given to off-load passengers. (more)

(3) Train 905 (Orange Line to Vienna) arrived at McPherson & reported no smoke. No big deal. Right? Sorry, but this is the type of action by Metro's Rail Operations Control Center (ROCC) that previously trapped, injured & even killed passengers. It's not supposed to occur. (more)

@NTSB

(4) After @NTSB's report into the 2015 L'Enfant Plaza fire that killed Carol Glover, Metro was finally forced to halt the decades long practice of sending passengers on inspections for fire or smoke. It was made official in 2017. Or so we thought. (more)

@STATter911

(5) In late 2019 & early 2020 @STATter911 uncovered a series of fire related rail incidents where Metro's ROCC sent passengers toward potential danger. Metro told me this shouldn't have occurred. @MetrorailSafety investigated & said the same. (more)
bit.ly/3Cf0hpT

(6) Finally, in March 2020, Metro went beyond the 2017 order & informed its staff that passengers were not to be aboard trains during inspections for ANY potential hazards. Seems pretty simple. But as we've learned, nothing is simple with Metro. (more) washingtonpost.com/transportation…

@RailTransitOPS

(7) @RailTransitOPS brings up another key issue about yesterday's smoking light. While ROCC stopped trains on the Orange/Blue/Silver lines on Metro Center's lower level, it allowed Red Line trains above to continue servicing the station. (more)

https://twitter.com/RailTransitOPS/status/1452779254140264459

@RailTransitOPS

(8) According to @RailTransitOPS, Red Line trains weren't told the Orange/Blue/Silver lines were shut down at Metro Center. This likely left transferring passengers uninformed the lower level was closed & again had the potential of sending them toward danger. (more)

(9) LISTEN: But there's more. ROCC was worried enough about Metro Center smoke they had Red Line train operators shut their railcar ventilation systems (EVs) between Gallery Place & Farragut North. Yet they still opened the train doors & let passengers out at Metro Center! (more)

@MetrorailSafety

(10) All this adds up to what I've said for years: Metro does an awful job of handling rail emergencies. Don't just take my word. Read the reports from the monthly @MetrorailSafety meetings. (more) wmsc.gov/oversight/repo…

@STATter911

(11) As minor as the Metro Center smoking light seemed yesterday, it was another reminder that Metro's negligence that killed Carol Glover in 2015 could still happen again today or tomorrow. @STATter911 has asked Metro to respond. statter911.com/2020/01/12/wha…

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More from @STATter911

Dave Statter

@STATter911

Aug 28, 2023

(1) The @dcdistrictdogs flood shows @MayorBowser's administration doesn't care who gets hurt in its quest to keep DC911/@OUC_DC's mistakes buried. The fact they still refuse to admit what happened is part of a years-long shameful pattern. Here's a history lesson. (more)

(2) 4 years ago this month @MayorBowser shielded @OUC_DC from a multi-agency investigation of the tragic 708 Kennedy St NW fire that killed Yafet Solomon & Fitsum Kebede. As with @dcdistrictdogs, OUC gave non-sensical answers to key questions. (more)
thedcline.org/2020/08/18/dav…

(3) 4 years before Kennedy St., @MayorBowser showed she didn't want outsiders probing DC911/@OUC_DC. Her administration refused a @NTSB recommendation for an OUC operations audit after the deadly L'Enfant Plaza Metro fire. It was never done. The fire killed Carol Glover. (more)

Read 13 tweets

Dave Statter

@STATter911

Aug 22, 2023

(1) NEW: In a press conference where she made things worse & not better, DC911 boss Heather McGaffin's unusual excuses for a major 911 failure aren't passing the smell test. None more so than blaming a dispatcher who "misspoke" for the 15 min. delay sending emergency help. (more)

(2) LISTEN: McGaffin kept saying a dispatcher simply "misspoke" when he dispatched the initial call to @dcdistrictdogs as a "water leak". What she didn't explain is how a different dispatcher on a different channel also misspoke 3 minutes later, using the very same words. (more)

(3) A likely explanation for this coincidence of the pair misspeaking in the exact same way is that it wasn't a coincidence at all. They likely both read from the dispatch computer where this call was misclassified as a non-emergency "water leak" or "public assist". (more)

Read 12 tweets

Dave Statter

@STATter911

Aug 21, 2023

(1) BREAKING: DC911/@OUC_DC's Heather McGaffin finally admits DC911 messed up in the @dcdistrictdogs response. As we told you last Monday the 15-minute delay would come down to what the first 911 callers said. They said plenty about how bad the situation was. It was an EMERGENCY! The walls were coming down during the flooding with people & dogs inside. But DC911 dispatched this as a non-emergency water leak. (more details to come)

The release of this information and the 911 transcripts would not have come without the outrage of the people impacted, some tenacious reporters & @ZacharyforWard5.

(2) At the press conference McGaffin called this an "unprecedented incident" that OUC "hadn't fully prepared ourselves for or our staff for". That's an astounding statement. A 911 center that isn't prepared to understand flooding in a building where a wall has come in & people & dogs are inside is an EMERGENCY is not prepared to do the job on a daily basis. This is not unprecedented. (more) @ANCCostello @RealTimeNews10 @RamirezReports @SegravesNBC4 @tomsherwood

(3) In the press conference, which I am just replaying, McGaffin talks about DC911/@OUC_DC needing to do a better job of relaying the dispatch notes/updates. That's something STATter911 has pointed out for years. Last year I had a top official at OUC tell me reading those is the job of @dcfireems. (more)

Read 4 tweets

Dave Statter

@STATter911

Jul 17, 2023

(1) This evening, yet another example of DC911/@OUC_DC making the same mistakes over & over because of a lack of leadership, supervision, situational awareness & training. As usual, @dcfireems saved the day. Listen in the next tweet. (more) @CMBrookePinto @SafeDC @MayorBowser

(2) LISTEN: At 6:41 pm DC911/@OUC_DC sent Engine 6 & Truck 4 to 1730 7th St for alarm bells. At 6:45 pm DC911 sent a full structure fire assignment of 13 units to the same address, totally forgetting they sent E6 & T4 just 4 minutes earlier. (more)

(3) Thankfully Engine 6 caught the mistake & alerted DC911/@OUC_DC. This type of error--it happens frequently--has caused confusion, missed assignments on the fireground & wastes resources. You have to wonder how this gets by the supervisors & dispatchers so often. (more)

Read 5 tweets

Dave Statter

@STATter911

Jul 16, 2023

(1) Within 4 minutes today DC911/@OUC_DC dispatched 3 separate assignments sending @dcfireems to these locations for a crash:
• 2:50 a.m. Washington Blvd. & Memorial Ave. SW
• 2:52 a.m. Lincoln Memorial Circle NW
• 2:53 a.m. Rock Creek Pkwy & Ohio Dr. NW
(more)

(2) It should be obvious to anyone at DC911/@OUC_DC all 3 are likely the same crash. I get that the locations need to be checked but why didn't dispatchers let the responding units know what was going on? Why, as usual, did they leave @dcfireems in the dark? (more)

(3) The @dcfireems units couldn't even hear for themselves that they were all operating in the same area, likely on the same call, because one of the units was assigned a different radio channel. (more)

Read 5 tweets

Dave Statter

@STATter911

Jul 12, 2023

(1) Right on cue--as if we needed more evidence--DC911/@OUC_DC helped to further justify @councilofdc's OUC transparency act. When @CaseyNolen did a story about the emergency legislation OUC refused to comment. Of course they did. But there's more. (more) @CMBrookePinto @SafeDC

(2) A key point of the emergency act that passed yesterday is real data on daily staffing. The staffing stats are something STATter911 has pushed for over many months. Why? Because we now learn even @ChmnMendelson couldn't get a live person on the phone when calling 911. (more)

(3) Watch: @ChmnMendelson tells a story so many others told us over the last year -- no call-taker picked up when he called 911. It seems to be the rule rather than the exception that 911 in the nation's capital doesn't answer right away. (more)

Read 9 tweets

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