“Chad, how do I ask the right questions in the right order in order to win the deal?”
Good question!
Here is my Chad Questioning Framework
🤑 See which questions are the right ones to ask
🤡 and see which questions NOT to ask
A crash course (thread) 👇🏼
So in order to fully understand what a Chad questioning framework looks like, we need to first look at what a 🤡 does!
Introducing, the 🤡’s Questions:
These questions are terrible for a few reasons:
1) Shows incompetence (the opposite of a Competent Chad Salesman)
2) Only goes surface level in regards to the Prospects Pain
3) In a rush to show the product
4) “Do you want a proposal?” Proposals are deal killers. Few.
Let’s thank the 🤡 for his mistakes so we know what NOT to do!
Thank you 🤡!
Now off you go!
So how does a Chad approach asking questions in the sales process?
First off he uses a Framework, or a blueprint if you will.
This Framework isn’t set in stone but rather serves as a North Star guiding Chad to the gold (Bitcoin)
This is the Framework:
When you’re in the heat of the moment, this framework will act as your guide to make sure you stay on the narrow path forward towards the desired outcome (closed deal)
Now let’s dive into each section.
1) Facts
These are surface level questions but important in order to get missing info / specific details
The money is in those specific details anon.
These questions are more “rapid fire” in nature (easy answers)
Don’t ask questions that can easily be found on Linkedin, etc
2) Process
This is where they will explain their internal processes and where you will be able to pinpoint the inefficiencies (they will almost always talk about challenges here. Note them)
This part builds momentum & provides context for the next section
3) Pain
My favorite part. This is where the deals get closed.
Anon, you must dig, Dig, DIG!
Explore all the emotional elements on the left side with them
Go DEEP!
4) Budget
This is self explanatory. Talk about Money
Many salespeople feel shame talking about money. Get rid of that now and talk about it with them.
It’s important.
5) Decision
When selling to enterprise you usually have many stakeholders (6~10 according to Gartner)
You have to understand how decisions are made and how products are bought in your prospects company
If you sell to < 150 person company then this part might be overkill
Forgot to include Outcome
The Outcome is centered around what they want the Future to look like.
Talking about Outcomes after Pain is near perfect sequencing
Pain (Fear, Hopeless, Negative)
Outcome (Hope, Desire, Positive)
• • •
Missing some Tweet in this thread? You can try to
force a refresh
Telling salespeople they need to be "better listeners" doesn't really help them
what are they supposed to be listening for?
these things..
quick 🧵
1) Intention
How strong is their motive for Change? and Why?
Have they already decided they need your category of solution? and Why?
Have they already decided to make a buying a decision and now it's just a matter of finding the right fit?
Behavior = good indicator of intent
2) Jump off points
regardless of the context, there are whats called "jump off points" in every conversation. they are parts of a message that can be taken and used to create a new direction / angle in the conversation
You want the prospect to respond to your emails but the problem is you follow up like every other salesperson
Here’s how to cut through the noise and get their attention
THREAD
CONTEXT
Humans are pattern recognition machines. The brain can only handle so much information at once so we create “shortcuts” and categorize stimuli into essentially 2 buckets:
Bucket 1: Pay attention
Bucket 2: Ignore
The way we get someone to pay attention is by interrupting their Patterns
We interrupt patterns by being novel, unusual, and intriguing
Think of a Pattern Interrupt as an unexpected stimulus that moves the prospect into another state of mind