I was happy with @fios for years because I never dealt with the company. Then I made the big mistake of updating my equipment. AND IT HAS BEEN HELL. 1/
I spent an hour and a half (!) making my order (i.e., upgrade speed, update boxes). Guy arrives for service with only a router, no terminal, no boxes. He sets up a next appointment. Oh, joy. 2/
Then only some of the boxes arrive. Then the rest arrive. Then they say I have no appointment. Then I install the boxes on my own. Then they don't work. Then I spend another two hours trying to get them to work. 3/
I have to run around and give Verizon the serial numbers for all my boxes. You'd think Verizon would know this because they sent them to me. But NOOOOO. 4/
The boxes are irritating as hell, constantly telling me I have to watch videos telling me how to operate the damned boxes. If you need that, Verizon, then the boxes are bad. 5/
The people I've dealt with, as individuals, are nice and helpful. But the company's procedures are nonexistent. It's as if I am the first customer who ever got a box. The company remains a mess. Ah, memories. 6/
Message to Washington: People love using Google. 3bn people use Facebook. Amazon saved us in the pandemic. You're itching to regulate yourself some technology. REGULATE THE PHONE AND CABLE COMPANIES. WE ALL HATE THEM. /rant
Wrong tag: @verizonfios

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More from @jeffjarvis

12 Nov
Y'think, journalists, this just might be a failure of journalism? Climate change has almost never been discussed, for example, in presidential debates of recent vintage.
The strong winds of climate change have failed to move the opinions of many Americans washingtonpost.com/climate-enviro…
Journalists are willfully blind to the paradox of their work: They insist their journalism has impact but they refuse to acknowledge that impact at critical moments: like supposed worsening approval of a president or unease about the economy stirred up by the journalism itself.
Journalists also need to acknowledge their bias and the self-fulfilling prophesy of polls. As James Carey taught, polls preempt the public conversation they are supposed to measure. medium.com/whither-news/p…
Read 5 tweets
2 Nov
#internetlessons2021 starts with a negative tone as a moderator says "Public sentiment has turned against the internet." Really? Media sentiment has certainly turned and @DrTechlash marks when that happened in her book.
In the first 15 minutes, #internetlessons2021 is all about harms. After what the net brought us in the pandemic, can we not also focus on the good we want to foster and amplify?
"Americans have never hated technology more," says the moderator, Sarah Jeong, from the NYTimes. That is media--The Times--projecting its own moral panic and then reporting it as public opinion without evidence. #internetlessons2021
Read 10 tweets
27 Oct
Now Morning Joe is talking about "illiberalism on both sides."
Now it comes full circle as McWhorter blames social media.
"I don't know what you're up to." @esglaude to @JohnHMcWhorter. Amen.
I so wish Morning Joe had given Glaude the full segment to question McWorter.
Read 4 tweets
18 Oct
This is the lead story in the Süddeutsche Zeitung + Zeit Online + Der Spiegel + FAZ + taz ... but not Bild or Springer's Welt.
+ zeit.de/kultur/2021-10…
.@BuzzFeed angles:
* Ippen Digital bought BuzzFeed Germany. That team investigated Reichelt & Bild. Dirk Ippen blocked the story.
* Last @benyt target, Ozy, was, he said, in some sort of business talks involving BuzzFeed.
* Of course, @benyt founded & ran BuzzFeed News.
Read 4 tweets
11 Oct
I didn't argue that. Tell me how y are not misinterpreting me.
Of course, paperbacks changed literature and I'm saying there was cultural handwringing--high v low culture--about that. I sense a similar perhaps snobbish worry here.
The concern about the paperbacking of culture had its roots in technology--the Linotype, stereotyping, etc--but also, importantly, in distribution: a belief according to some that selling books in train stations and drugstores was not the expansion of culture but its ruin.
For example, from something I'm writing:
Read 4 tweets
8 Oct
Such spectacular news. What a wonderful sign of support for @mariaressa's courageous work.

Journalists Maria Ressa and Dmitry Muratov win 2021 Nobel Peace Prize for fighting for press freedom washingtonpost.com/world/nobel-pe…
Video of the announcement:
In the @SZ, the Nobel for journalists is the lead story.
Read 5 tweets

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