Thread by @jeffjarvis

I was happy with @fios for years because I never dealt with the company. Then I made the big mistake of updating my equipment. AND IT HAS BEEN HELL. 1/

I spent an hour and a half (!) making my order (i.e., upgrade speed, update boxes). Guy arrives for service with only a router, no terminal, no boxes. He sets up a next appointment. Oh, joy. 2/

Then only some of the boxes arrive. Then the rest arrive. Then they say I have no appointment. Then I install the boxes on my own. Then they don't work. Then I spend another two hours trying to get them to work. 3/

I have to run around and give Verizon the serial numbers for all my boxes. You'd think Verizon would know this because they sent them to me. But NOOOOO. 4/

The boxes are irritating as hell, constantly telling me I have to watch videos telling me how to operate the damned boxes. If you need that, Verizon, then the boxes are bad. 5/

The people I've dealt with, as individuals, are nice and helpful. But the company's procedures are nonexistent. It's as if I am the first customer who ever got a box. The company remains a mess. Ah, memories. 6/

Message to Washington: People love using Google. 3bn people use Facebook. Amazon saved us in the pandemic. You're itching to regulate yourself some technology. REGULATE THE PHONE AND CABLE COMPANIES. WE ALL HATE THEM. /rant

Wrong tag: @verizonfios