A thousand times yes to this from @davidbyers26: Cut the excuses and start restoring customer service

I referred to customer service in my recent @SMFthinktank paper about social divides and how good customer service is essential to uniting people of all kinds.

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More from @tinastowell

23 Nov
Last night @UKHouseofLords debated a probing amendment to the Police & Crime Bill about access for religious ministers to crime scenes to attend victims at risk of dying. I opened the debate, referring back to the day we paid tributes to Sir David Amess. 🧵
I made clear I didn’t think this was a matter for legislation, but went on to explain why it was important not to ignore what had happened.
During her own contribution, Lady Masham made this powerful point:
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