Don Moynihan Profile picture
Dec 15, 2021 9 tweets 5 min read Read on X
Biden just signed a new executive order aimed at improving people's experience of government. It includes a lot of significant changes for different agencies and programs.
@pamela_herd and I break it all down. 🧵 donmoynihan.substack.com/p/understandin…
There are some big themes, and some specific policy changes. The most obvious starting point is that this is the most substantive governmentwide effort that is centrally focused on administrative burdens for members of the public. 2/ donmoynihan.substack.com/p/understandin…
The EO green lights a wide array of research that agencies should pursue to better understand people's experience of government.
Evidence-based and people-centered is a good formula for governing. 3/
There have been multiple federal customer service efforts at least since the Clinton administration. The new EO builds on those but is different in some important ways. It is more focused on reaching those who don't receive help, and on searching for root causes to burdens. 4/
The customer experience EO creates some specific governmentwide routines where agencies coordinate with OMB to identify areas for improvement. The model for this looks like federal performance reporting, which IMO, works pretty well. 5/
A key insight from our research, and the civic tech community, is that improving the experience of government requires not just better technology but also data-sharing, which is an area the US government lags in. Biden's EO addresses this. 6/
The Biden EO also makes 36 specific and demanding asks of 17 agencies to remove administrative burdens. Won't go through all of them, but some of them very much build on existing research about how to help people. Take USDA, SNAP and WIC. 7/
What happens next? Its implementation time. Some agencies will take this EO and run with it, some might be laggards. Here are some key factors that will shape implementation, but the long-run goal has to be to institutionalize these citizen-focused values into govt culture. 8/
Shout out to the policy wonks, civic tech folks, and federal employees who have been pushing these ideas (some for years) and to journalists who explained why they matter: @mattyglesias @nataliesurely @emilymbadger @AnnieLowrey @crampell @sangerkatz

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More from @donmoyn

Sep 22, 2023
The connections are pretty clear. Leonard Leo of the Federalist Society helped bankroll the work of Ginni Thomas. He also arranged for Clarence Thomas to attend Koch fundraisers.
propublica.org/article/claren…

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The shared purpose of Leonard Leo, Ginni Thomas, Clarence Thomas and the Koch network was to put right-wing judges on the court. And Clarence Thomas used his public position on the court to raise money for that. Image
Clarence Thomas used to support the Chevron doctrine, which allows delegation to administrative expertise. But the people who fund the Koch network can't buy off administrators, so they want to remove their influence from the process. Now Thomas agrees with the donors.
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Read 4 tweets
Sep 12, 2023
Holy shit, its the original Avocado Toast guy!
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Also this guy: young people today can't afford a house because they occasionally buy new clothes
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If the people @FinancialReview care for free speech at all, they will do the decent thing and allow replies to this tweet, allowing a full and frank exchange of views. Image
Read 4 tweets
Aug 28, 2023
America has 22 times the firearm homicide rates as the European Union.
We are less safe and less free because of how available guns are in this country.
healthdata.org/news-events/in…
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America makes up about 15% of gun homicides, and together with five other countries constitutes half of gun homicides in the world. vox.com/2018/8/29/1779…
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The reason more people in America are dying from guns is because there are more guns in America.
America is the only country with more guns than people. cnn.com/2021/11/26/wor…
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Read 5 tweets
Aug 17, 2023
New, from me: I wrote about how the emerging debacle at New College (one-third of faculty gone, students can't find classes, housed in airport hotels) reflects the incompetence of populists like DeSantis. Image
Competence, the ability to perform organizational core tasks, is an underrated quality. It is an especially overlooked quality by people who value other things, like ideological goals, or believe that existing institutions are corrupt, or who have never actually run things. Image
Fuck Around (left, celebrating the firing of a faculty who criticized the Regents)
and
Find Out: (right, soliciting faculty applications because you don't have enough to teach classes - one-third have left for some reason).
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Read 6 tweets
Aug 16, 2023
The DeSantis takeover of New College was meant to offer a model of a conservative-run higher ed.

The result is chaos, which is what happens when incompetent people who don't actually care about organizational mission take over public services. insidehighered.com/news/students/…
The NY Times recently featured Chris Rufo to explain how DEI was undermining liberal education.

You know what actually undermines a liberal education?
Losing one-third of faculty.
Not offering core classes to students.
Raging incompetence and blind indifference.
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Rufo is seeking to personally recruit replacements. Which is completely at odds with what university trustees are supposed to do. No way that could go wrong, right? Image
Read 4 tweets
Aug 3, 2023
Update: Kathleen McElroy receives a settlement of $1M from Texas A&M, who had offered her a senior tenured position, and then pulled that offer.

From the internal Texas A&M reports: it was A&M Regents who signaled their opposition to McElroy, at which point the university figured out they would not tenure her.
Seems like the Regents cost A&M $1M. Nice job.
: ... tamus.edu/wp-content/up
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Not great when a university President is saying "I'm assuming all texts were deleted" and then tells faculty she was not involved in hiring process. (She has since resigned).
Read 8 tweets

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