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The Times and The Sunday Times Profile picture
@thetimes
Dec 16, 2021 • 12 tweets • 5 min read • Read on X
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Exposed: the Hermes delivery staff throwing your parcels against the wall

thetimes.co.uk/article/expose…
Freelance couriers working for Hermes – one of Britain’s largest delivery companies – mishandle parcels, fail to complete next day orders and were told to lie to customers, an investigation by The Times has found
This month an undercover reporter worked for Hermes, which delivers online orders for retailers including John Lewis, Marks & Spencer and Next, amid a surge in complaints about packages being late, damaged or lost

thetimes.co.uk/article/expose…
Managers watched as workers threw parcels to save time sorting them, sending many clattering into hard cages, against walls or on the floor

One manager admitted in the run-up to Christmas shoppers were paying for next day deliveries with no chance of these being fulfilled
Couriers were encouraged to mislead customers and “act stupid” if faced with complaints

Another worker suggested that the reporter should “tell them you started today”
Last night Hermes began a “full investigation”. A number of retailers that use the company for their deliveries said they were “alarmed” at the findings and have asked it for urgent explanations

The investigation’s findings include 👇
The disclosures come at a time of growing concern about consumers being failed by delivery services

Last month Citizens Advice ranked Hermes bottom of its delivery league table

In recent days Ofcom also rated Hermes lowest out of delivery companies for customer satisfaction
The reporter worked as one of Hermes’s 30,000 local couriers for about 17 hours, delivering or collecting 193 parcels

He worked from depots in High Wycombe and Watford

thetimes.co.uk/article/expose…
Hermes said it had launched a full urgent investigation into the findings but that it was confident the “vast majority” of allegations were “unfounded and do not reflect our business" 👇
📹 Read the full story and watch the undercover video

thetimes.co.uk/article/expose…
✍️ A Times Investigation by @pmorganbentley

thetimes.co.uk/article/expose…
@pmorganbentley 🔎 Inside the Investigation

After a training process that involved watching 11 videos on his phone, our reporter was given an eye-opening insight into one of Britain’s best-known delivery firms

thetimes.co.uk/article/hermes…

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More from @thetimes

The Times and The Sunday Times Profile picture
Dec 22
Laws allowing 16-year-olds to vote in elections could be introduced as early as next year, a Labour minister has said ⬇️

thetimes.com/uk/politics/ar…
Lucy Powell, the Leader of the Commons, said that an Elections Bill — which would include lowering the voting age — could come in the next parliamentary session
In its manifesto Labour committed to giving “16 and 17-year-olds the right to vote in all elections”, but the pledge was not included in the government’s first King’s speech, setting out its priorities for its first parliamentary session
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The Times and The Sunday Times Profile picture
Nov 7
Pollsters have underestimated Trump’s white working-class voter base as their survey methods cater too much to Democratic voters, experts claim

🔓 This is free to read thetimes.com/world/us-world…
On the eve of election day, the polls had predicted the closest race in modern times. Instead, it was a rout
With Donald Trump poised to sweep Kamala Harris in all seven swing states, the pollsters — despite spending an estimated half a billion dollars on surveying the nation — underestimated the president-elect’s support for the third election in a row
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The Times and The Sunday Times Profile picture
Nov 2
🔺EXCLUSIVE: King Charles and his eldest son make millions from feudal levies on schools, hospitals, homeowners and the very charities they represent, a joint investigation by The Sunday Times and @C4Dispatches reveals today thetimes.com/uk/royal-famil…
@C4Dispatches The ancient property empires that fund the King and the Prince of Wales have remained a closely guarded secret within the royal family and its small circle of advisers for centuries.

Even parliament has been denied access to the list of landholdings held by the royals
@C4Dispatches We used the royal addresses to uncover how the Duchies of Lancaster and Cornwall are making millions of pounds by charging government departments, councils, businesses and the general public via a series of rents and feudal levies on land largely seized by medieval monarchs Image
Read 10 tweets
The Times and The Sunday Times Profile picture
Oct 23
Sir Keir Starmer has rejected Donald Trump's claims of US election meddling but the Republican presidential candidate has filed an official complaint — follow live updates below ⬇️

🔓 Free to read

thetimes.com/uk/politics/ar…
The complaint was filed on Monday by Gary Lawkowski, Trump’s deputy campaign manager, and accuses Labour of “forgetting the message” of the American War of Independence
The Trump campaign have used a post by Sofa Patel, Labour’s head of operations, as evidence of its claim of election interference.

Patel said in a LinkedIn post last week that she had almost 100 “current (and former) party staff” ready to campaign for Harris in many swing states
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The Times and The Sunday Times Profile picture
Sep 28
🔺EXCLUSIVE: Rosie Duffield (@RosieDuffield1) has resigned as a Labour MP, blaming Sir Keir Starmer’s “cruel and unnecessary” policies and the freebies row that is engulfing him and his party
Duffield, 53, has become the fastest MP to jump ship after a general election in modern political history. She is writing to the prime minister today informing him of her decision to resign the whip “with immediate effect”
In her resignation letter, which she has shared with The Sunday Times exclusively, Duffield condemned Starmer for accepting gifts worth more than £100,000, including clothing, glasses and accommodation paid for by Lord Alli, the Labour peer
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The Times and The Sunday Times Profile picture
Jul 16
Sir Keir Starmer’s chief of staff has been accused of “subverting” cabinet ministers in an effort to secure a government bailout of up to £310m to rebuild a derelict stadium in Belfast thetimes.com/uk/politics/ar…
Sue Gray has angered government officials and ministers by “personally dominating” negotiations for a bailout for Casement Park, a dilapidated Gaelic games venue due to host matches at the 2028 European football championship
Gray’s close interest in the project, which is politically contentious in Northern Ireland, has caused resentment among Labour ministers who have been told there is no money for new spending commitments
Read 6 tweets

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