The winter storm has our internet bouncing on and offline, so streaming likely won't happen today.
The frustrating things is we're only getting a mild hit, but somewhere up the pipe must have exploded.
The frustrating things is we're only getting a mild hit, but somewhere up the pipe must have exploded.
It's really hard to say with internet service providers in the United States.
There's a constant outage map provided by my electric utility. If the water goes out it's hard to miss and if you call them it'll be fixed fast lest whatever has affected you botch the whole system.
There's a constant outage map provided by my electric utility. If the water goes out it's hard to miss and if you call them it'll be fixed fast lest whatever has affected you botch the whole system.
But to my knowledge, there is nothing like that here for ISPs. I've never experienced it with Comcast, WOW or AT&T.
If your internet goes out there's no outage map to know why, or status updates on when it will be fixed.
If your internet goes out there's no outage map to know why, or status updates on when it will be fixed.
If you call your ISP to find out what's going on, they'll just ask you to reboot your computer and modem and clear your cookies and every other damn thing to waste everyone's time, instead of just checking for an outage.
This has happened to me more than once.
This has happened to me more than once.
I had to badget one customer service rep I called into checking for an outage because they wanted me to GO THROUGH ALL THE STEPS FIRST.
And then it turned out someone had cut through a fiber bundle and wrecked three states' worth of connectivity.
And then it turned out someone had cut through a fiber bundle and wrecked three states' worth of connectivity.
It's also because there is a literal actual disconnect between customer service and the people who actually fix things.
The left hand doesn't know what the right is doing, and that translates to having to struggle to get anyone to fix anything that's physically broken.
The left hand doesn't know what the right is doing, and that translates to having to struggle to get anyone to fix anything that's physically broken.
Today my guess is the system is not properly winterized.
It means a connection that worked fine in normal temperatures suddenly becomes intermittent in the cold for any number of reasons: metal contracts, condensation freezes and physically separates connections, lots of stuff.
It means a connection that worked fine in normal temperatures suddenly becomes intermittent in the cold for any number of reasons: metal contracts, condensation freezes and physically separates connections, lots of stuff.
But getting technicians to go out and monitor the network on a Sunday is a herculean effort for an ISP.
In contrast, if power goes out somewhere your local utility will look like someone kicked an anthill no matter what day it is.
American ISPs are frustration top to bottom.
In contrast, if power goes out somewhere your local utility will look like someone kicked an anthill no matter what day it is.
American ISPs are frustration top to bottom.
Not the major ISPs, no.
We have a few sparse instances of municipal city-run broadband in places, but as a rule for-profit ISPs are just loosely overseen by the ineffective, regulatory-captured Federal Communications Commision.
We have a few sparse instances of municipal city-run broadband in places, but as a rule for-profit ISPs are just loosely overseen by the ineffective, regulatory-captured Federal Communications Commision.
https://twitter.com/phaedras25/status/1482763214651809794
And OH MY GOD, this.
Mention the name of any US ISP on social media and a customer service bot will appear that's almost as bad as the crypto bots.
It's *obvious* no one read his tweet here and this is just automated bullshit that helps bog down the customer service system.
Mention the name of any US ISP on social media and a customer service bot will appear that's almost as bad as the crypto bots.
It's *obvious* no one read his tweet here and this is just automated bullshit that helps bog down the customer service system.
• • •
Missing some Tweet in this thread? You can try to
force a refresh
