Dennis Kendel Profile picture
Jan 19 15 tweets 3 min read
Drawing upon my career experience in organizational management & provision of consulting services, I'd like to share some observations about important differences in these two functions & their complementarity
🧵 (1/14)
Management structures vary considerably based upon the size & complexity of organizations. Role titles include Chief Executive Officer (CEO), Chief Operating Officer (COO), Vice-President (VP), Director, Unit Manager, etc. (2/14)
Management involves decision-making. The granularity of decision-making authority varies with the most macro management decisions being vested in the CEO. There is usually a laddered approach to accountability for decision-making (3/14)
To optimally manage some organizational functions, diverse expertise may be essential. For this reason, some organizations, like the SHA, rely upon management dyads. The SHA has 5 management dyad teams that engage a physician + non-physician (4/14)
When making major decisions that will have impact throughout the organization, the entire management team is engaged in a collaborative decision-making process. Such a team based process is also used for long-range future planning (5/14)
There is always some risk that organizations get locked into rigid ways of thinking which may constrain their effectiveness. To mitigate that risk, organizations may engage a consultant who is tasked with doing a review & offering advice (6/14)
After carefully weighing the advice an organization obtains from a consultant, it may accept all, some or none of the recommendations offered by the consultant. Even if recommendations are not accepted, the process may have positive impacts (7/14)
We currently face a situation in Saskatchewan in which the Minister of Health perceives some deficiency in how the SHA manages "logistics". This is a very generic term that is open to very wide interpretation. The Minister needs to clarify his concerns (8/14)
Once the Minister has clarified the nature & scope of his concerns about the SHA's management of "logistics", the SHA Board of Directors should carefully and thoroughly consider these concerns in a publicly transparent manner (9/14)
On conclusion of the Board's consideration of this matter. it should:
1) Engage its entire ELT in a collaborate review of the matter with the Board, and/or
2) Engage a credible expert consultant to review the matter & offer recommendations to the Board (10/14)
If the Minister's concerns about "logistics" extends to contracting out to private vendors any services now directly managed by the SHA, the SHA Board should launch a broad public consultation on the potential benefits & risks of service privatization (11/14)
The SHA Board should not proceed with creation of a new VP position in its ELT focused on "Enterprise Initiatives Support" without clarification & fully public transparency on the scope of decision-making vested in this VP position (12/14)
The creation of a new stand-alone VP position in the SHA with no clarity of its mandate and working relationship with the existing ELT may be damaging to the current highly successful team approach to organizational management at the SHA (13/14)
While the research literature on effective organizational management does affirm some diversity in management models, I know of no evidence that would support the establishment of a "lone ranger" VP position with such vague responsibilities & accountability (14/14)
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More from @DennisKendel

Jan 20
As a responsible Saskatchewan citizen I cannot remain silent in the face of what I perceive to be a dangerously irresponsible COVID communication strategy I see being followed by @PremierScottMoe at this crucial point in the protracted pandemic 🧵(1/12)
It's understandable that many citizens are experiencing a growing sense of fatigue in our struggle with COVID. We all hunger for some hopeful news about an impeding end to this pandemic. We're like a patient with a serious cancer diagnosis hoping for an imminent cure (2/12)
In communication with a patient who has a serious cancer diagnosis, responsible physicians always include messages of hope but they do not shirk their professional obligations to be truthful even when that truth is hard to hear (3/12)
Read 12 tweets
Jan 18
Sask. minister says former political staffer is qualified for SHA leadership role | CBC News cbc.ca/news/canada/sa…
A memo distributed to SHA staff says Wilson will "provide executive leadership aimed at strengthening collaboration between the SHA, Ministry of Health and other key partners in support of achieving and reporting on priority enterprise initiatives." (1/3)
The Deputy Minister of Health is already an ex offico member of the SHA Board so its difficult to see how Wilson can add any value in the relationship between the Board and the Ministry of Health (2/3)
Read 4 tweets
Jan 18
As a Saskatchewan citizen I invested an enormous amount of time & energy into the process that culminated in the creation of the SHA. I am deeply concerned about some of the things that are currently happening at the SHA. I believe all citizens should be concerned (1/21)
Through evidence from high quality health services research & feedback from patients/families, in 2016 concern arose that delivery of health services through 13 autonomous geographically-defined RHAs was yielding fragmented patient care (2/21)
On August 18, 2016, the Government of Saskatchewan appointed a 3 member Advisory Panel on Health System Structure to review the Regional Health Authority structure. The Panel was given 4 well defined mandates & asked to submit its report in 3 months (3/21)
Read 21 tweets
Jan 17
Minister Merriman said about Raynelle Wilson, “What we needed was an individual who was able to help out with the logistical side of the SHA,” Merriman said. “We are in a challenging time with our health authority & we needed to have the right people in the right places.” (1/5)
That begs the question "What does the logistical side" really mean. The term "logistics" is generally understood to mean "the detailed coordination of a complex operation involving many people, facilities, or supplies."
(1/2)
"Logistics" within @SaskHealth is managed by the Chief Operating Officer (C00). That position is currently filled on an interim basis by Derek Miller, a very competent member of the SHAs Executive Leadership Team (ELT).
(1/3)
Read 5 tweets
Jan 17
Got this DM from a teacher who is troubled by COVID close contact policy in her school. Not my area of expertise. Can someone offer her guidance?
I’m kind of at my wit’s end and was wondering if you have any idea of whether or not this sounds right to you. (1/6)
I have a grade 6 classroom. I had a mom report to me that her daughter had tested positive. She was last at school on Thursday. I reported to my vice principal and she let me know that our division has been informed but they are only going back 24 hours. (2/6)
So, my whole class was together all day Thursday, the child was away Friday. Now my families won’t even be notified. I have a number of kids who are not fully vaccinated but are still able to go to Phys. ED unmasked and play in extra curriculars(also unmasked). (3/6)
Read 6 tweets
Jan 16
Recent events at @SaskHealth have promoted me to review the Report of the Advisory Panel on Health System Restructuring on which I served with Brenda Abrametz & Tyler Bragg. I reviewed our recommendations on governance of a provincial health authority (1/6)
This was the 3rd mandate of the Panel:
Review current legislation
and processes to ensure they adequately
establish: the roles of health systems
Boards; their composition; structure and
reporting relationship to achieve appropriate
accountability (2/6)
"The Advisory Panel believes that a singular Provincial Health Authority governed by an Expert Board will achieve greater health system integration, coordination & have the greatest capacity to achieve more seamless patient care" (3/6)
Read 6 tweets

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