EMAIL IDs FOR CREDIT CARD SUPPORT
(1/n) @himesh8924 & I have complied a list of escalation matrix for credit cards in India.
This🧵will be the best place for all Indian credit card users looking to state/escalate complaints & queries.
So don't forget to save/bookmark it🙂
(1/n) @himesh8924 & I have complied a list of escalation matrix for credit cards in India.
This🧵will be the best place for all Indian credit card users looking to state/escalate complaints & queries.
So don't forget to save/bookmark it🙂
@himesh8924 1. HDFC
Level 1 - PriorityRedressal.CreditCards@hdfcbank.com
Level 2 - Grievance.Redressalcc@hdfcbank.com
Level 3 - pnohdfcbank@hdfcbank.com
2.ICICI
Level 1 - Customer.care@icicibank.com
Level 2 - Headcreditcard@icicibank.com
Level 3 - Headservicequality@icicibank.com
Level 1 - PriorityRedressal.CreditCards@hdfcbank.com
Level 2 - Grievance.Redressalcc@hdfcbank.com
Level 3 - pnohdfcbank@hdfcbank.com
2.ICICI
Level 1 - Customer.care@icicibank.com
Level 2 - Headcreditcard@icicibank.com
Level 3 - Headservicequality@icicibank.com
(3/n)
3. SBI
Level 1 - customercare@sbicard.com
Level 2 - nodalofficer@sbicard.com
Level 3 - Principalnodalofficer@sbicard.com
4. Axis
Level 1 - pno@axisbank.com
Level 2 - Circlenodalofficer.delhi2@axisbank.com
3. SBI
Level 1 - customercare@sbicard.com
Level 2 - nodalofficer@sbicard.com
Level 3 - Principalnodalofficer@sbicard.com
4. Axis
Level 1 - pno@axisbank.com
Level 2 - Circlenodalofficer.delhi2@axisbank.com
(4/n)
5. Citi
Level 1 - regionalnodalofficer.north@citi.com
Level 2 - head.customercare@citi.com
Level 3 - indiaceo@citi.com
6. RBL
Level 1 - cardservices@rblbank.com
Level 2 - regionalnodalofficernorth@rblbank.com
Level 3 - headcardservices@rblbank.com
5. Citi
Level 1 - regionalnodalofficer.north@citi.com
Level 2 - head.customercare@citi.com
Level 3 - indiaceo@citi.com
6. RBL
Level 1 - cardservices@rblbank.com
Level 2 - regionalnodalofficernorth@rblbank.com
Level 3 - headcardservices@rblbank.com
(5/n)
7. Kotak
Level 1 - service.cards@kotak.com
Level 2 - countryhead.consumer@kotak.com
8. Indusind
Level 1 - Premium.care@indusind.com
Level 2 - head.cardservices@indusind.com
Level 3 - nodal.officer@indusind.com
7. Kotak
Level 1 - service.cards@kotak.com
Level 2 - countryhead.consumer@kotak.com
8. Indusind
Level 1 - Premium.care@indusind.com
Level 2 - head.cardservices@indusind.com
Level 3 - nodal.officer@indusind.com
(6/n)
9. StanC
Level 1 - customer.care@sc.com
Level 2 - Principal.NodalOfficer@sc.com
Level 3 - head.service@sc.com
10. Amex
Level 1 - Manager-Customerservicesindia@aexp.com
Level 2 - Head-Customerservicesindia@aexp.com
Level 3 - AEBCNodalOfficer@aexp.com
9. StanC
Level 1 - customer.care@sc.com
Level 2 - Principal.NodalOfficer@sc.com
Level 3 - head.service@sc.com
10. Amex
Level 1 - Manager-Customerservicesindia@aexp.com
Level 2 - Head-Customerservicesindia@aexp.com
Level 3 - AEBCNodalOfficer@aexp.com
(7/n)
11. IDFC
Level 1 - creditcard@idfcfirstbank.com
Level 2 - PNO@idfcfirstbank.com
Level 3 - head.customerservice@idfcfirstbank.com
12. Yes Bank
Level 1 - yestouchcc@yesbank.in
Level 2 - principal.nodalofficer@yesbank.in
Level 3 - presidential.complaints@yesbank.in
11. IDFC
Level 1 - creditcard@idfcfirstbank.com
Level 2 - PNO@idfcfirstbank.com
Level 3 - head.customerservice@idfcfirstbank.com
12. Yes Bank
Level 1 - yestouchcc@yesbank.in
Level 2 - principal.nodalofficer@yesbank.in
Level 3 - presidential.complaints@yesbank.in
(8/n)
13. BOB
Level 1 - crm@bobfinancial.com
Level 2 - escalations@bobfinancial.com
Level 3 - nodal@bobfinancial.com
14. HSBC
Level 1 - Complaints.india@hsbc.co.in
Level 2 - pnohsbcbank@hsbc.co.in
Level 3 - ceosoffice@hsbc.co.in
13. BOB
Level 1 - crm@bobfinancial.com
Level 2 - escalations@bobfinancial.com
Level 3 - nodal@bobfinancial.com
14. HSBC
Level 1 - Complaints.india@hsbc.co.in
Level 2 - pnohsbcbank@hsbc.co.in
Level 3 - ceosoffice@hsbc.co.in
(9/n)
15. One Card
Level 1 - help@getonecard.app
Level 2 - grievances@fplabs.tech
16. AU Small Finance Bank
Level 1 - creditcard.priority@aubank.in
Level 2 - pno@aubank.in
17. Canara Bank
Level 1 - hocancard@canarabank.com
15. One Card
Level 1 - help@getonecard.app
Level 2 - grievances@fplabs.tech
16. AU Small Finance Bank
Level 1 - creditcard.priority@aubank.in
Level 2 - pno@aubank.in
17. Canara Bank
Level 1 - hocancard@canarabank.com
(10/n)
18. Union Bank Of India
Level 1 - Customercare@unionbankofindia.com
Level 2 - gro.rodelhincr@unionbankofindia.com
Level 3 - cgo@unionbankofindia.com
19. Punjab National Bank
Level 1 - creditcardpnb@pnb.co.in
Level 2 - care@pnb.co.in
Level 3 - conewdelhi@pnb.co.in
18. Union Bank Of India
Level 1 - Customercare@unionbankofindia.com
Level 2 - gro.rodelhincr@unionbankofindia.com
Level 3 - cgo@unionbankofindia.com
19. Punjab National Bank
Level 1 - creditcardpnb@pnb.co.in
Level 2 - care@pnb.co.in
Level 3 - conewdelhi@pnb.co.in
(11/n)
20. Federal Bank Ltd
Level 1 - creditcards@federalbank.co.in
Level 2 - ndlr@federalbank.co.in
And that's it 🙌
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20. Federal Bank Ltd
Level 1 - creditcards@federalbank.co.in
Level 2 - ndlr@federalbank.co.in
And that's it 🙌
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