Thread by @sixhobbits

I know @Google is famous for making it impossible to get human support when you have problems, but today I tried to sign up for a GCP account and couldn't. I thought they would be more keen on sales at least?

1/n 🧵

Trying to create a new @googlecloud account to use GCP. Need to add a card to 'prove I'm human'. Fair enough. I have lots of cards.

First try: a virtual card from @Wise. No luck. "We can't accept prepaid cards" 2/n

@googlecloud @Wise I try a real card from Wise. Same thing. 3/n

OK, they have a PayPal option. PayPal accepts my Wise cards. I've used this 'indirectly accept the payment option you think you can't accept' thing before. Let's go. Re-verify my PayPal account as I haven't used it in a long time. Add card. Looks good. Google errors again. 4/n

OK, I'll add a bank account. Also using @Wise. No dice - my billing address is in Netherlands but Wise gives me an IBAN from Belgium. They have different length IBAN numbers, and Google insists I use 18 digits from NL instead of 16 from Belgium. 5/n

At this stage they decide they don't like me any more. I need to contact their support team to create an account. Luckily there is a link to do this. Should be easy right? 6/n

Narrator: it was not easy.

I need to contact support to set up my billing. BUT CATCH 22 I NEED TO BE THE ADMIN OF A BILLING ACCOUNT TO CONTACT SUPPORT.

Maybe live chat was ambitious. I'll create a ticket??

Nope, of course I need to pay them to create a ticket to tell them that I can't add a payment method.. 8/n

So maybe @googlecloud @GoogleCloudTech @Google can help over Twitter -- there sure doesn't seem to be any other way to reach you guys :) Gives me a lot of confidence about the kind of support I'd get if I had production problems on your platform.