There are countless books on handling objections and the vast majority all suck

Here’s a quick thread on how/when to handle objections at various parts of the sales cycle:

i.e

📞the cold call
🤝the sales call
I come from the school of thought that last minute objections are issues that should’ve been addressed at the beginning

I call it, The Chad Way:
The thought process is simple

If I bring up the objections first then:

1) build immense trust
2) no surprises (more predictable revenue)
3) save a ton of time and energy not having to deal with tire kickers
Here’s an example of Frontloading objections on a *cold call*

Once you guys learn the frameworks here you can customize it to fit your specific context:
Here’s another example of Frontloading the objection when you *start* a sales call:
This example builds on the last tweet and puts it all together

Here’s how frontloading the objections looks like in a conversation format:
Now what about dealing with the actual objection?

You use my CPR framework:

Clarify
Pullback
Reframe

You can use any one of these by themselves or in combinations

Again, giving you guys the frameworks so you can adapt for the situation
Ending this thread on how a 🤡 approaches the sales call

The 🤡 Way is littered with traps and is a treacherous road that can ultimately be avoided

“Overcoming” objections at the end rarely works and no closing book will change that

• • •

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More from @BowTiedSalesGuy

Apr 24
I always cringe when I hear the 🤡 word tracks for handling objections

You wouldn’t say this crap in your daily life so why use it when the stakes are high?

🤡: I’m with you sir. Most of our customers felt the same way

🐲: Hmm aside from price do you like what we do?
Prospect: Yea it’s just really expensive

🐲: *deep sigh* Unfortunately the price is the price, so what do you wanna do?

Prospect: Can we get a discount?

🐲: What if we can’t? *implies same team*

Prospect: Then we won’t be able to buy

🐲: Bummer. I might be able to get
something approved but I don’t want to ask management unless it’s a sure thing

Prospect: What do you think you can get?

🐲: I don’t feel comfortable asking for more than 10%

^ reinforces the *feeling* you’re on the same team

Prospect: If you can knock 10% off we’ll close
Read 4 tweets
Apr 21
Prospect: On one hand we know we need to look for a solution but on the other hand there’s just so many options out there.. it’s stressful

🤡: I hear you. How can I help you make the best decision possible?

🐲: It is stressful *validate*.. so what are you gonna do?

*Pause* 👇🏼
🤡 = too early to be providing advice / solving problems. they’ve likely been told the same thing by all your competitors. they’re not ready for you to step in

🐲 = gives validation + doesn’t sound like a salesperson. sounds like a friend genuinely curious what they’re gonna do
Prospect: We have no choice we’re just gonna have to keep vetting potential vendors

🤡: What’s the most important criteria you’re looking for?

🐲: That sounds like a lot of work. Why not just forget about it and leave things be. Surely there are other alternatives to [our tool]
Read 5 tweets
Apr 20
Mainstream sales advice is just terrible

It produces poor results & makes you look stupid

The silver lining here is if the advice has become mainstream then that means most of your competition is following the same bad advice!

Let’s dissect some (bad) examples from Gong 👇🏼
Prospects don’t care and do not need to know your name or your company name

I’ve booked meeting and only mentioned my first name and company name at the end because they asked (AFTER they were hooked)

They don’t care about you

They only care about their problems

Notes in red:
Every 🤡 exerts heroic effort in order to “get the meeting”

They’re desperate for just a few minutes to show the prospect their cool new platform

They think they need closing questions to book a meeting

🐲: We might be able to help. Would it be unreasonable to explore further?
Read 5 tweets
Apr 18
✉️New Email Analysis🔍

“Chad, the prospect is referencing old pricing. How do i address this?”

In this quick thread you’ll see:

- the original email the anon sent
- my teardown / critique of the email
- a new version he can copy/paste for next time + analysis
Context:

He’s working a deal and the prospect spoke with his company years ago

Back then the product was much cheaper

This is what he sent after the call. My notes in red:
This is what he should have sent

I quickly spun up this new version + added the analysis / thought process in green
Read 7 tweets
Apr 14
Here’s a thread on:

- Setting Direct & Indirect Frames to control the call
- Using “red herrings” to control Frame (an unfair advantage tbh)
- The “Passion” Frame (came up with this yesterday)

⬇️⬇️⬇️
Setting the right Frame in the beginning of the call will give you the advantage for the remainder of the meeting

After you shoot the sh*t in the intro you can take a Direct approach and shift the Frame in your favor as shown below:
Now not every situation will lend itself well to a Direct Frame

For example, when you’re in social situations where the norms *usually* dictate the other side being in control

i.e interviews

Here’s one example of setting the Frame indirectly so it flies under the radar
Read 10 tweets
Apr 12
By popular demand here is a crash course on how I approach influencing a prospect:
Before we dive in

A quick note for the reply guys:

I recognize there are different types of recruiters so for the sake of simplicity we’ll keep this example general
Step 1

Do your best here. Use your personal experience, network, and even sites like Reddit do your research

This will put you miles ahead of everyone else because you’re actually researching your “prospect” so you’ll know what strings to pull
Read 7 tweets

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