Thread by @ThatSeattleGuy

@BECU : wtf? I mean, really: WTF?

In just in the last few weeks, here's what we've endured as "valued #BECU members":

[1/10] - some rando "partner" business of yours mailing out a scammy insurance come-on that (due zero oversight & vetting on @BECU's part) used @BECU's own logo and letterhead, making it look like official @BECU biz;

[2/10] - extremely late customer statements that you blamed on problems at a "third party processor" - i.e., an outside vendor @BECU hired and who @BECU was responsible for overseeing;

[3/10] - a serious data breach from the same (or, worse, a completely different) third-party vendor that exposed our personal financial information;

[4/10] - weekly warnings on the @BECU website that access to our accounts will be unavailable for extended periods due to "maintenance" (note: some people do their banking on weekends out of necessity - it's shouldn't be considered as private time to get your IT act together);

[5/10] - huge waits - sometimes 4-8 hours - to get hold of @BECU customer service, even just via your online chat function (don't even suggest that we use the phone!);

[6/10] - last night, a total inability to deposit checks *via your own app* due to "heavy network loads" and "system timeouts" (these all on your end, not ours);

[7/10] The question is: is anyone competent actually doing their job there ? Seems like dozens of people in @BECU Marketing have lifetime employment, since they're so busy churning out apology after apology for these incidents and issues. Everyone else there? Not so much...

[8/10] Crazy idea: how about putting more skilled folk in @BECU IT to fix your (numerous) tech problems? And in member services, so we can actually get help? And in whatever group oversees your partners & vendors, so there aren't so many errors you need to blame on @BECU vendors?

[9/10] Too expensive to do that? How about supporting those way, way overdue staff additions by getting rid of a giant swath of your (clearly not-ready-for-primetime) middle management, who all seem to have come straight from #DunderMifflin?

[10/10] Because from here, @BECU, you are making this "valued #BECU member" wish he had never left @BankofAmerica. And believe me, that is saying one hell of a lot.

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