30 Lessons from How To Win Friends & Influence People
1. Don't Criticize, condemn or complain 2. Give honest and sincere appreciation 3. Arouse in the other person an eager want
4. Become genuinely interested in other people 5. Smile 6. Remember a person's name is important to them 7. Be a good listener 8. Talk in terms of the other person's interests 9. Make the other person sincerely feel important