Thread by @tdpauw

Zero Bug Policy

some reactions from @wouterla’s consulting customers: 🙄

> You can’t prevent bugs, so that is impossible.

> Ok, so we don’t accept bug reports anymore?

#lascot

Zero Bug Policy

Every bug that arrives get fixed

(or deleted!)

@wouterla #lascot

Does any bug spark joy?

Please keep them.

@wouterla referencing Marie Condo at #lascot 😂😂

But … compliance!!!

It seems less difficult then it looks like.
As long as you document the bug and then mark it won’t-fix, we’re good for auditors.

@wouterla #lascot

But … customers!

If a bug is actually recorded by a customer is it then not important then? You might consider to fix it at that point.

@wouterla #lascot

But … then we won’t fix the small stuff!

When we start to throw the little things away, then the little things never get fixed. But often they are easy to fix. Not fixing causes friction.

=> collect the little things and do a catch up every month or two.
@wouterla #lascot

But … what about bugs in the sprint?

It is not a bug! It is just not done!
@wouterla #lascot

But … what about bugs outside of the sprints!?

During additional testing outside the sprint.

@wouterla #lascot

Fixing a bug is much cheaper than putting it in a tracking system.
@wouterla #lascot

But … which team fixes the bugs?

Try as much as you can to directly root a big to the right team!
@wouterla #lascot

But … we still have bugs!

Yes, you’ll have a fairly predictable amount of bugs.
But, once you have work under controle, you are not overwhelmed anymore.
And you can improve to have less bugs in certain components.
@wouterla #lascot