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As stated earlier, the Executive Secretary, #NCDMB Engr Simbi Kesiye Wabote (FNSE, FIPS) was on ground to deliver the Welcome Address at the Day 3: CSW Retreat of the NCDMB Customer Service Week (CSW) 2022.
We now bring you part of that address in the tweets that follow.
As stated earlier, the Executive Secretary, #NCDMB Engr Simbi Kesiye Wabote (FNSE, FIPS) was on ground to deliver the Welcome Address at the Day 3: CSW Retreat of the NCDMB Customer Service Week (CSW) 2022.
We now bring you part of that address in the tweets that follow.
"Let me start by commending the NCDMB SERVICOM team for their sustained enthusiasm in making this event a worthwhile gathering, year in and year out. Their good work has not gone unnoticed. I am proud of the work you do." - Engr. @wabote_simbi , Day 3, NCDMB Customer Service Week
“It is my belief that we will attain greater heights in Nigeria insofar as we are of SERVICE to one another and the Nation.” - Engr. Simbi Wabote @wabote_simbi (FNSE), Welcome Address, Day 3, NCDMB Customer Service Week Event
According to the E.S, as part of efforts to achieve the key mandates of the Board as enshrined in the NOGICD Act of 2010, the Board developed a 10-Year Strategic roadmap which aims to significantly increase Nigerian Content level in the Oil & Gas industry to 70% by the year 2027
"This goal is hinged on 5 Key pillars and 4 enablers... In recognition of the role that our ‘customers’ play in our operations as a regulatory agency, we dedicated two (2) Pillars and one (1) Enabler towards delivering quality and effective customer service." Wabote said.
The 2 NCDMB pillars concerned with satisfying customer needs are;
1. Organizational Capability and 2.Enabling Business Environment;
while Collaboration and Stakeholder Engagement is one of the 4 Enablers of our Roadmap.
1. Organizational Capability and 2.Enabling Business Environment;
while Collaboration and Stakeholder Engagement is one of the 4 Enablers of our Roadmap.
Regarding Organizational Capability, @wabote_simbi averred that the Board has ensured the provision of comfortable and conducive office spaces for its staff as well as the necessary work tools to enable work to be done efficiently and remotely when required.
NCDMB has also provided numerous Capacity Dev programs for our staff, ranging from classroom training, on-the-job learning, e-learning, virtual courses & exchange programs. The industry we regulate requires that we build the competencies of our staff to match industry standards.
Explaining further, Engr Wabote stated that "another key step by NCDMB to improve customer service is the provision of facilities geared towards improving the physical and mental fitness of our staff through mental health awareness week, the Inter-DDD games, and a gym, etc
NCDMB is the 1st government agency in the oil & gas industry to sign SLAs with industry operators. Our SLA with NLNG, OPTS & IPPG has a 15-day Rule which states that they could take any request forwarded to us as approved if we don't respond after 15 working days. - @wabote_simbi
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