“No More Heroes: User experience design for incident response
In startups the superhero model is the default de facto model — everyone wears capes & spandex
As you scale this becomes a problem, as they are humans not heroes”
@plumertzi #LeadDevSanFrancisco
In startups the superhero model is the default de facto model — everyone wears capes & spandex
As you scale this becomes a problem, as they are humans not heroes”
@plumertzi #LeadDevSanFrancisco
“Criteria for good incident response:
- observability
- distributed ownership (neighbourhood watch model)
- teamwork
- planning for complexity
- psychological safety
Needs monitoring, training (training wheels build confidence) & documentation”
@plumertzi #LeadDevSanFrancisco
- observability
- distributed ownership (neighbourhood watch model)
- teamwork
- planning for complexity
- psychological safety
Needs monitoring, training (training wheels build confidence) & documentation”
@plumertzi #LeadDevSanFrancisco
[As an aside to those listening to @plumertzi at #LeadDevSanFrancisco, I highly recommend checking out @incident_io if you want and need similar things. It’s a brilliant enabling product for incident management.
Disclosure: I’m a (v minor!) angel investor in them]
Disclosure: I’m a (v minor!) angel investor in them]
“We reduced our TTN — Time To Name-of-superhero-engineer-we-always-had-to-call — in fact we eliminated it. We didn’t need to call him any longer”
@plumertzi #LeadDevSanFrancisco
@plumertzi #LeadDevSanFrancisco
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