Steven Sinofsky Profile picture
Nov 14 16 tweets 4 min read
Narratives by @stratechery @benthompson looks at (reflects on) role of narratives in why there are big misses. IMO this is much larger issue than looking at extremes of FTX/Twitter. Narratives have come to replace reporting, analysis, and even facts. 1/ stratechery.com/2022/narrative…
2/ Narratives don't just happen in extremes. Though with extremes everyone is willing to "rethink" what they previously said/asserted/observed/shared. Narratives happen every single day in what we read, what we say/share, what we believe.
3/ Narratives used to be called zeitgeist, then conventional wisdom, then "Tired v Wired." Those sharing narratives used to be called intelligencia, thought leaders, or TED speakers.

Narratives can be a great way to learn or to teach, but they have to be based on a foundation.
4/ Too many narratives start with an assertion, meme, or simply an idealogical belief. Then there's a snowballing that seems to turn what was a "thought" into a "thesis" and then "narrative" that _everyone_ knows to be true.
5/ That process does not usually rely on research in a traditional sense. It does not rely on extensive fact gathering or exploring alternatives. Most is put out there under the guise of "reporting" or "analysis" in *real time* often based one perspective of a complex event.
6/ Even the purveyor's of narratives are so caught up in the moment that simple things like "rule of 3" can turn into narratives. If something happens 3 times then it is more than a story but now a new rule. That kind of thing used to be reserved for the Lifestyle pages.
7/ There's nothing partisan or even political in this. There's nothing specific to one ideology or another. This is a core problem with how we think about/share current times and act on information.

There's real pressure to "create" or "recast" narratives.
8/ Most people establishing, communicating, participating in narratives do not have to decide what to do with real resources of time, money, people. But the availability of narratives and the lack of boundaries between inside/outside mean narratives carry outsize influence.
9/ That is where the problem seems to be. It isn't just that narratives are lazy reporting, analysis, or sharing but they have real impact that can further amplify the very narrative that is not based on a foundation of fact.
10/ @JamesFallows in a piece called for an introspection of political journalism because the political writing class got it so wrong with the US election last week. YES please. BUT… fallows.substack.com/p/the-politica…
11/ All they were doing was following a narrative. "Past incumbents are big losers" and "Biden is weak". There were no facts for today's situation only a past narrative.

But I don't see how this is limited to politics. Look at "Big Tech" or any other "polarizing" topic.
12/ Two things though. First, this is not about "both sides" or "benefit of the doubt." This is facts v. patterns v. assertions. If there aren't facts then there shouldn't be a narrative (good, bad, old, new). Analysis that pattern matches might be worthwhile. Repeats v. rhymes?
13/ Second, this is not about "don't write" or "don't analyze" but it is about being cognizant that most everything that you read, write, share on realtime events doesn't have to be a narrative. It can be "this is happening" added to collective facts to be sorted/considered.
14/ Why something is happening, how it fits in a big picture, and so on almost always better offered after some time has passed.

I recognize we want to know the end, a solution, or a reason. That isn't how events work. Like that TikTok sound "Now can we skip to the good part."
15/ Because of the power of narratives and the internet, it turns out everyone in every role is out there creating/counter-creating narratives (personal brand, influencers, company brand, product narratives, etc.)

This isn't new but it is now very widespread.
16/ So even if you don't think this is about your own actions, we're all responsible in one way or another when it comes to this narrative-based world. We can all think twice about how we craft what we say, amplify what we read, use what is said. // END

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More from @stevesi

Nov 13
New post in Hardcore Software—106. The Missing Start Menu. // Tough to write. At least people look back favorably (now) on Clippy. There’s no kitsch or nostalgia about Windows 8. This is my story of what was going on at the time, not blame or postmortem. 1/open.substack.com/pub/hardcoreso…
2/ We had a really good Consumer Preview February 2012 incl many many positive reviews based on usage. We made 100K changes from Sept Developer Preview but no paradigm/strategy changes.

One issue bugged me. Some reviews mentioned “switching modes”—tablet mode/classic mode.
3/ We did not think modes and certainly not “two operating systems” as some said. Windows always had at least two OSs. Until Win3, Win was an “operating environment” for DOS. Then NT/XP there was “command line” and DOS (or POSIX). Now everything was in browsers, certainly a mode.
Read 29 tweets
Nov 6
New post in Hardcore Software—105. New Ultrabooks, Old Office, and the Big Consumer Preview …rdcoresoftware.learningbyshipping.com/p/105-ultraboo… // Two challenges remain before Win8 broad beta. 1. Would we have good PCs 2. What about Office? Then the beta & what did users think? I bet you’ll be shocked!? /1
2/ We were stuck on great PCs for mainstream use. It had been 4 yrs since Apple launched MacBook Air and we were starting to see MacBooks show up among traditional PC users. We had tried everything. Intel to the rescue and they did some amazing work.
3/ At the Intel Developer Forum in 2011 Intel announced Ultrabook™ PCs. This was not a PC but a specification. Key was that to get pricing and volume on chipsets OEMs had to adhere to the spec. The spec was aggressive and competitive. Intel shows progress on ult...Ultrabook design specificat...
Read 25 tweets
Oct 26
1/7 In the modern narrative-driven era of corporate earnings, companies are routinely penalized for transparency they are not usually obliged to provide. Doing so can really stifle innovation and make your head spin.
2/ A big company could easily spend vast sums of money on new efforts without P&L visibility. When a narrative shifts spending on the future is deemed waste. Company transparency weaponized against company.
3/ By providing transparency, companies end up painting an ROI countdown clock on anything forward-looking. But making new (to market) products isn't like building an extra factory. Innovation ROI doesn’t ever work like that. Innovation investing is a portfolio not =IRR().
Read 7 tweets
Oct 24
Stage Manager in iPadOS 16: At the Intersection of Bugs, Missing Features, and Flawed Design @vitivcci macstories.net/stories/stage-… // Oh my, quite a “takedown”. This would really be a tough read if you’re on the team. There’s more going on that makes this even more difficult. 1/
2/ First, n betas later this review is not far off. There’s a ton of flakiness and its been that way from the start unfortunately. There’s no way to apologize or support something when it is so challenged in basic implementation.

Second, there are questions about the design.
3/ Design questions are much more difficult, especially early on when the feature is put out there for testing before its “done.”

What makes design more difficult is outside the team lacks the context of inside the team. Outside (we) don’t know where you’re (inside) heading.
Read 24 tweets
Oct 23
New in Hardcore Software—103. The End of Windows Software open.substack.com/pub/hardcoreso… // Why did Windows 8 need to create a new platform? Couldn’t we have just kept going with Win32? We also had .NET, which had many parts, incl. Silverlight in Windows Phone. Lots happening. 1/
2/ Windows and Win32 were “sick” and we had a tough time even agreeing on how sick, for how long, and how we got here which meant doing something about the situation would be challenging.

Everywhere people were looking for signs of life…
3/ At big “Mid Year Review” for sales, India announced results for yearly developer survey (tools/languages in use) and Windows was way up! Yay! But wait, why?

Turns out the “world” started offshoring maintenance of Windows code to India, making it look like India was up. Ugly.
Read 25 tweets
Oct 21
I understand where this is coming from but “rose colored glasses” come to mind.

I’ve spent the better part of a year installing on vintage hw, using, and documenting the history of the primary products from 1981 forward. There’s no comparison at all. Today is orders better. 1/3
2/ in fact it’s been kind of depressing because I remembered those products with such joy (the joy as a builder of many). Most of what I felt was amazement that we thought what we made was so good.

I’m sure in 30 years, today will feel the same as will nostalgia.
3/ to Benedict’s point, from the earliest days of MS-DOS there was errant software that “slowed a system down”: Macros, utilities, web toolbars, and PC maker software all conspired. We had “pc optimizers”, disk defrag, and then came registry repair tools to bring back joy. // end
Read 4 tweets

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