Matt Taibbi Profile picture
Dec 2, 2022 40 tweets 9 min read Twitter logo Read on Twitter
1. Thread: THE TWITTER FILES
2. What you’re about to read is the first installment in a series, based upon thousands of internal documents obtained by sources at Twitter.
3. The “Twitter Files” tell an incredible story from inside one of the world’s largest and most influential social media platforms. It is a Frankensteinian tale of a human-built mechanism grown out the control of its designer.
4. Twitter in its conception was a brilliant tool for enabling instant mass communication, making a true real-time global conversation possible for the first time.
5. In an early conception, Twitter more than lived up to its mission statement, giving people “the power to create and share ideas and information instantly, without barriers.”
6. As time progressed, however, the company was slowly forced to add those barriers. Some of the first tools for controlling speech were designed to combat the likes of spam and financial fraudsters.
7. Slowly, over time, Twitter staff and executives began to find more and more uses for these tools. Outsiders began petitioning the company to manipulate speech as well: first a little, then more often, then constantly.
8. By 2020, requests from connected actors to delete tweets were routine. One executive would write to another: “More to review from the Biden team.” The reply would come back: “Handled.” Image
9. Celebrities and unknowns alike could be removed or reviewed at the behest of a political party: Image
10.Both parties had access to these tools. For instance, in 2020, requests from both the Trump White House and the Biden campaign were received and honored. However:
11. This system wasn't balanced. It was based on contacts. Because Twitter was and is overwhelmingly staffed by people of one political orientation, there were more channels, more ways to complain, open to the left (well, Democrats) than the right. opensecrets.org/orgs/twitter/s… Image
12. The resulting slant in content moderation decisions is visible in the documents you’re about to read. However, it’s also the assessment of multiple current and former high-level executives.
Okay, there was more throat-clearing about the process, but screw it, let's jump forward
16. The Twitter Files, Part One: How and Why Twitter Blocked the Hunter Biden Laptop Story
17. On October 14, 2020, the New York Post published BIDEN SECRET EMAILS, an expose based on the contents of Hunter Biden’s abandoned laptop: nypost.com/2020/10/14/ema…
18. Twitter took extraordinary steps to suppress the story, removing links and posting warnings that it may be “unsafe.” They even blocked its transmission via direct message, a tool hitherto reserved for extreme cases, e.g. child pornography.
19. White House spokeswoman Kaleigh McEnany was locked out of her account for tweeting about the story, prompting a furious letter from Trump campaign staffer Mike Hahn, who seethed: “At least pretend to care for the next 20 days.” Image
20.This led public policy executive Caroline Strom to send out a polite WTF query. Several employees noted that there was tension between the comms/policy teams, who had little/less control over moderation, and the safety/trust teams: Image
21. Strom’s note returned the answer that the laptop story had been removed for violation of the company’s “hacked materials” policy: web.archive.org/web/2019071714… Image
22. Although several sources recalled hearing about a “general” warning from federal law enforcement that summer about possible foreign hacks, there’s no evidence - that I've seen - of any government involvement in the laptop story. In fact, that might have been the problem...
23. The decision was made at the highest levels of the company, but without the knowledge of CEO Jack Dorsey, with former head of legal, policy and trust Vijaya Gadde playing a key role.
24. “They just freelanced it,” is how one former employee characterized the decision. “Hacking was the excuse, but within a few hours, pretty much everyone realized that wasn’t going to hold. But no one had the guts to reverse it.”
25.You can see the confusion in the following lengthy exchange, which ends up including Gadde and former Trust and safety chief Yoel Roth. Comms official Trenton Kennedy writes, “I'm struggling to understand the policy basis for marking this as unsafe”: Image
26. By this point “everyone knew this was fucked,” said one former employee, but the response was essentially to err on the side of… continuing to err. Image
27. Former VP of Global Comms Brandon Borrman asks, “Can we truthfully claim that this is part of the policy?” Image
28. To which former Deputy General Counsel Jim Baker again seems to advise staying the non-course, because “caution is warranted”: Image
29. A fundamental problem with tech companies and content moderation: many people in charge of speech know/care little about speech, and have to be told the basics by outsiders. To wit:
30. In one humorous exchange on day 1, Democratic congressman Ro Khanna reaches out to Gadde to gently suggest she hop on the phone to talk about the “backlash re speech.” Khanna was the only Democratic official I could find in the files who expressed concern. Image
Gadde replies quickly, immediately diving into the weeds of Twitter policy, unaware Khanna is more worried about the Bill of Rights: Image
32.Khanna tries to reroute the conversation to the First Amendment, mention of which is generally hard to find in the files: Image
33.Within a day, head of Public Policy Lauren Culbertson receives a ghastly letter/report from Carl Szabo of the research firm NetChoice, which had already polled 12 members of congress – 9 Rs and 3 Democrats, from “the House Judiciary Committee to Rep. Judy Chu’s office.” Image
34.NetChoice lets Twitter know a “blood bath” awaits in upcoming Hill hearings, with members saying it's a "tipping point," complaining tech has “grown so big that they can’t even regulate themselves, so government may need to intervene.” Image
35.Szabo reports to Twitter that some Hill figures are characterizing the laptop story as “tech’s Access Hollywood moment”: Image
36.Twitter files continued:
"THE FIRST AMENDMENT ISN’T ABSOLUTE”
Szabo’s letter contains chilling passages relaying Democratic lawmakers’ attitudes. They want “more” moderation, and as for the Bill of Rights, it's "not absolute" Image
An amazing subplot of the Twitter/Hunter Biden laptop affair was how much was done without the knowledge of CEO Jack Dorsey, and how long it took for the situation to get "unfucked" (as one ex-employee put it) even after Dorsey jumped in.
While reviewing Gadde's emails, I saw a familiar name - my own. Dorsey sent her a copy of my Substack article blasting the incident Image
There are multiple instances in the files of Dorsey intervening to question suspensions and other moderation actions, for accounts across the political spectrum
The problem with the "hacked materials" ruling, several sources said, was that this normally required an official/law enforcement finding of a hack. But such a finding never appears throughout what one executive describes as a "whirlwind" 24-hour, company-wide mess. Image
It's been a whirlwind 96 hours for me, too. There is much more to come, including answers to questions about issues like shadow-banning, boosting, follower counts, the fate of various individual accounts, and more. These issues are not limited to the political right.
Good night, everyone. Thanks to all those who picked up the phone in the last few days.

• • •

Missing some Tweet in this thread? You can try to force a refresh
 

Keep Current with Matt Taibbi

Matt Taibbi Profile picture

Stay in touch and get notified when new unrolls are available from this author!

Read all threads

This Thread may be Removed Anytime!

PDF

Twitter may remove this content at anytime! Save it as PDF for later use!

Try unrolling a thread yourself!

how to unroll video
  1. Follow @ThreadReaderApp to mention us!

  2. From a Twitter thread mention us with a keyword "unroll"
@threadreaderapp unroll

Practice here first or read more on our help page!

More from @mtaibbi

May 19
I really want to be gracious and thank whoever at the ⁦@washingtonpost⁩ insisted on a review of their Hamilton 68 reports, but they needed to make more than “minor” changes and seem to have compounded the problem (1/2): washingtonpost.com/pr/2023/05/18/…
The “fixes” somehow preserve language like, “Any According to the website Hamilton 68, which tracks Russian-linked Twitter accounts…” At the very least, that should read something like, “…which tracks mostly American and non-Russian accounts, along with a few Russians.”
These fixes don’t get at the main issue, that the source wildly inflated the Russia angle and refused to disclose whom they were really tracking. Analysts like Clint Watts remain quoted credulously, even in a story that suggests without evidence a certain account may be Russian.
Read 7 tweets
Mar 17
1.TWITTER FILES #19
The Great Covid-19 Lie Machine
Stanford, the Virality Project, and the Censorship of “True Stories” Image
2.“The release of Dr. Anthony Fauci’s Spring 2020 emails… has been used to exacerbate distrust in Dr. Fauci.”
“Increased distrust in Fauci’s expert guidance.” ImageImage
3.“Reports of vaccinated individuals contracting Covid-19 anyway”; “natural immunity”; suggesting Covid-19 “leaked from a lab”; even “worrisome jokes”: ImageImageImageImage
Read 45 tweets
Mar 9
1. TWITTER FILES:
Statement to Congress
THE CENSORSHIP-INDUSTRIAL COMPLEX Image
2. “MONITOR ALL TWEETS COMING FROM TRUMP’S PERSONAL ACCOUNT/BIDEN’S PERSONAL ACCOUNT”

When #TwitterFiles reporters were given access to Twitter internal documents last year, we first focused on the company, which at times acted like a power above government. Image
3. But Twitter was more like a partner to government.

With other tech firms it held a regular “industry meeting” with FBI and DHS, and developed a formal system for receiving thousands of content reports from every corner of government: HHS, Treasury, NSA, even local police: ImageImage
Read 51 tweets
Mar 2
7. DFRLab is funded by the U.S. Government, specifically the Global Engagement Center (GEC).

Director Graham Brookie denies DFRLab it uses tax money to track Americans, saying its GEC grants have "an exclusively international focus.”
8. But Americans on DFR’s list, like Marysel Urbanik, are unconvinced its focus is “exclusively international.”

“This is un-American,” says Urbanik, who immigrated from Castro’s Cuba. “They do this in places that don’t believe in free speech.”
9. The Global Engagement Center is usually listed as a State Department entity.
It's not.
Created in Obama’s last year, GEC is an interagency group “within” State, whose initial partners included FBI, DHS, NSA, CIA, DARPA, Special Operations Command (SOCOM), and others.
Read 43 tweets
Mar 2
1. TWITTER FILES #17
New Knowledge, the Global Engagement Center, and State-Sponsored Blacklists Image
2. On June 8, 2021, an analyst at the Atlantic Council’s Digital Forensic Research Lab wrote to Twitter:

“Hi guys. Attached you will find… around 40k twitter accounts that our researchers suspect are engaging in inauthentic behavior… and Hindu nationalism more broadly.” Image
3. DFRLab said it suspected 40,000 accounts of being “paid employees or possibly volunteers” of India’s Bharatiya Janata Party (BJP).

But the list was full of ordinary Americans, many with no connection to India and no clue about Indian politics. docs.google.com/spreadsheets/d… ImageImage
Read 48 tweets
Feb 22
Here’s a story from the New York Times in February, 2017, sourced to “four current and former American officials”:

nytimes.com/2017/02/14/us/…
No one asked if the reporters on that story were “doing the bidding” of those sources. No one accused them of doing PR for… well, we can talk about who those sources were later.
That’s because all reported stories come from sources. They always have notices and you’re always doing a balancing test: is the story newsworthy on its own, or does it just serve someone’s agenda?
Read 6 tweets

Did Thread Reader help you today?

Support us! We are indie developers!


This site is made by just two indie developers on a laptop doing marketing, support and development! Read more about the story.

Become a Premium Member ($3/month or $30/year) and get exclusive features!

Become Premium

Don't want to be a Premium member but still want to support us?

Make a small donation by buying us coffee ($5) or help with server cost ($10)

Donate via Paypal

Or Donate anonymously using crypto!

Ethereum

0xfe58350B80634f60Fa6Dc149a72b4DFbc17D341E copy

Bitcoin

3ATGMxNzCUFzxpMCHL5sWSt4DVtS8UqXpi copy

Thank you for your support!

Follow Us on Twitter!

:(